Job Description

Our client is in search of a skilled, creative, and meticulous candidate to fill the role of Technical Services Engineer. If you are a proactive self-starter, customer-focused, a collaborative team player, possess comprehensive technical knowledge of Power Systems, especially in Power System Protection and Recording, take pleasure in customer engagement as a core aspect of your work, and aspire to cultivate a dynamic career, then this opportunity might be the perfect fit for you!

The Technical Services Engineer is responsible for all technical aspects of the interface with the customer. Multi-tasking and time management are critical. You would be working out of your home office (no more daily commuting) depending on your location. Travel up to 50% may be required.

Job Purposes:

• Maintain customer satisfaction by providing problem-solving to current and potential customers and providing technical support to the sales team
• Develop and maintain an expert level of technical expertise in electric power system protection and/or automation
• Assist and mentor junior engineers and technicians
• Supervisory duties as assigned

Responsibilities:

• Help customers apply company products through visits, demonstrations, training courses, and telephone contact
• Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team
• In collaboration with the other members of the Technical Services Group, provide support to and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations, etc.
• Contribute with customer service information for strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; and determine system improvements
• Assist in the preparation and presentation of successful proposals for company products, services, and systems
• Be a secondary customer contact on primarily technical matters
• Participate in training efforts and assist customers with the installation, commissioning, and operation systems involving company products, both onsite and from different offices
• Participate in Industry technical meetings such as NASPI, IEEE PSRC, etc.
• Provide input to the manuals, datasheets, ordering guides, etc. for use by the customers
• Provide support for marketing, sales, application engineering, and development activities
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Develop and maintain an expert level of knowledge of company products and solutions to electric power system protection and automation
• Complete assigned work within the agreed schedule and budget to a high level of quality
• Assume a Project Management role on assigned projects
• Other duties as assigned

Qualifications:

• B.S. in Electrical Engineering or equivalent work experience
• Working knowledge of electric power systems practices and philosophies
• Working knowledge of protective relay applications at utility or engineering firms and industry practices
• Experience with EMTP, load flow, and short circuit studies
• Passion for our customers to see them succeed
• Excellent technical training, speaking and writing skills
• Ability to work cooperatively in a team environment
• Very strong computer and business software skills
• Exceptional organization and "get it done" skills
• Background check results
• Negative drug test result(s)

Preferred Technical Qualifications:

• Experience with electric power transmission, distribution, and generation systems
• Experience in power systems protective relay and fault recorder use involving transmission lines and substations.
• Knowledge of advanced communication protocols and communication system architecture
• Experience being a part of project teams and leading teams
• Expert knowledge of system protection, integration, and automation applications

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.

David Aplin Group