Job Description

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining\'s products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

• Competitive wages
• Annual Bonus
• Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
• Personal wellness allowance
• Company-sponsored registered pension plan (RPP) and matching program.
• Paid uniform and personal protective equipment
• Paid vacation time
• Paid sick time
• Company-supplied tools
• Trades apprenticeship and training opportunities
• Training and education support
• Employee social engagement activities and benefits
• Industry-leading site safety statistics
• Sustainable employment
• Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment

Please visit our website for more information.

Job Overview

We are currently looking to add a Technical Service Representative to service our product in Northeastern Ontario.

In this position, you will apply your electrical and mechanical heavy equipment skills to commission, service, troubleshoot and repair shovels in open pit mining environments. Your role will provide support for PLC and DDC upgrades, technology upgrades, software and parameter loading, perform maintenance and preventative maintenance and lend technical support to shovel assemblies. In addition, you will also be required to attend meetings and provide the customer with reports and advice on the maintenance and reliability of their equipment.

Reports to: Operations Manager

Shift: This role will be scheduled on a 14 days on, 14 days off set

Location: Sudbury or Timmins

Relocation: This position does not offer relocation.

Responsibilities

• Be available for shovel build to commissioning stage, and follow-up repair and service
• Provide technical support all of our product lines on customers\' sites
• Research and troubleshoot technical issues
• Apply mechanical and electrical knowledge to equipment and issues
• Maintain customer database
• Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
• Other duties, as assigned

Qualifications

• Electrical Journeyman certification, dual ticket preferred
• Technician qualification will be an advantage
• Able to participate in machine building and commissioning phases of new equipment
• Understand the operation and function of mining shovels, capable of accurately diagnosing problems and working with PLC\'s and digital drives.
• Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
• Experience in testing the repaired equipment for proper performance
• Superior customer service skills and communication skills are required
• Solid track record in dealing with customers in a technical role
• Adjust, repair or replace all defective equipment parts, components or systems at customer sites
• Maintain a safe and clean work environment
• Willingness to work overtime when required

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Komatsu