Job Description

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining\'s support people and through its services located close to the mines. Komatsu Mining\'s products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

• Competitive wages
• Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
• Personal wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
• Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.Job OverviewReports to: Lead, Technical Service
Shift: 5x2
Location: Labrador City
Relocation: This position does not offer relocation.Key Job Responsibilities

• Primary focus will be on 320XPC\'s and autonomous systems
• Be available for equipment build to commissioning stage, and follow-up repair and service
• Provide technical support all of our product lines on customers\' sites
• Research and troubleshoot technical issues
• Apply mechanical and electrical knowledge to equipment and issues
• Maintain customer database
• Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
• Rotational On-Call responsibilities to both support internal team and customers
• Other duties, as assigned

Qualifications/Requirements

• Electrical Journeyman certification, dual ticket preferred
• Knowledge and experience working with autonomous systems
• Expert knowledge in Operation, Repair/Maintenance of 320XPC\'s
• Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
• Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
• SAP and solid MS office Skills (Word, Excel, PowerPoint, Project)
• Experience with Sales Force considered an asset
• Able to participate in machine building and commissioning phases of new equipment
• Understand the operation and function of mining shovels, capable of accurately diagnosing problems and working with PLC\'s and digital drives
• Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
• Experience in testing the repaired equipment for proper performance
• Superior customer service skills and communication skills are required
• Solid track record in dealing with customers in a technical role
• Adjust, repair or replace all defective equipment parts, components or systems at customer sites
• Maintain a safe and clean work environment
• Ability to travel within Canada and the US
• Willingness to work overtime when required

Additional InformationKomatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.Accommodation during the recruitment process is available on request.While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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