Job Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.


Are you a strategic leader with a passion for customer service and team development? Join Quadient, where innovation meets impact. We're seeking a Technical Service Manager to lead our field service team in Mail Solutions, driving operational excellence, customer satisfaction, and revenue growth.

Reporting directly into the Quadient Canada President this role is responsible for:

Lead service operations

including installations, remote/on-site support, escalations, and technical training

Resolve operational challenges

and customer issues using sound business judgment

Drive customer satisfaction

by fostering strong relationships and conducting strategic site visits

Develop regional service programs

to boost revenue and manage budgets and parts costs effectively

Coach and develop field service teams

, deploy training, and manage third-party service partners

Collaborate cross-functionally

and analyze service KPIs for continuous improvement and growth opportunities

Your profile

10+ years of industry experience

, ideally in mailing or related fields with a background in field service or technical management

Proven leadership

in managing distributed teams and driving performance outcomes

Strong communication and collaboration skills

across diverse, cross-functional teams

Operational agility

with effective real-time problem-solving and strategic decision-making

Tech proficiency

in Microsoft Office Suite and CRM/reporting tools

Personal attributes

: Passion for customer experience, growth-focused mindset, curiosity, and commitment to continuous learning

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.


Ready to lead the way? Apply now.

Why Quadient?

We're redefining customer communications across industries. Our Technical Service Managers are front-line leaders, driving innovation and impact. At Quadient, you won't just manage teams--you'll empower them to grow, deliver, and lead with purpose.

Come lead with us--and bring The Power of You.

Compensation: The salary range for this role, taking into consideration qualifications and experience, is $75,000.00 - $85,000.00 CAD annually plus 10% annual bonus plus company vehicle.

Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.



Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.


Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work

: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning:

Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community:

Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards:

Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing

: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.


We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

People. Connected.