Job Description

Work Flexibility: Field-based
Join a team that's transforming healthcare by ensuring life-saving equipment is always ready when it matters most. As a Field Service Representative, you'll be the face of Stryker's commitment to excellence, solving complex technical challenges and delivering exceptional service that directly impacts patient outcomes.
What You Will Do

• Deliver timely and effective service, repairs, and maintenance for Stryker equipment across customer sites
• Perform installations, upgrades, field actions, preventative maintenance, and warranty services to ensure optimal equipment performance
• Support post-sale training by educating customers on equipment operation and maintenance
• Identify and communicate opportunities to expand service offerings and support sales growth
• Maintain accurate inventory of equipment, tools, and service parts; conduct regular cycle counts and ensure tool calibration
• Complete all administrative tasks including service documentation, repair orders, and part requisitions with precision and timeliness
• Adhere to account protocols and troubleshoot equipment issues to minimize downtime
• Travel extensively within British Columbia, including up to 30% out-of-province travel

What You Will Need
Required Qualifications

• Post-secondary diploma required
• Minimum 2 years of related technical experience in a field service role
• Technical training in mechanical, electronics, or electrical disciplines
• Ability to read and interpret technical drawings
• Eligibility to work in healthcare environments and travel to the USA
• Valid driver's license with outstanding driving record
• Must reside within 50 km of a metropolitan city in British Columbia

Preferred Qualifications

• University degree
• Experience in medical imaging or networking
• Bilingual in French and English
• Ability to work flexible hours

Additional Information

• Work Arrangement: Field-based role with extensive travel across British Columbia
• Travel Requirements: Up to 30% out-of-province travel
• Driver's License: Required
• Relocation Support: Not provided
• Residency Requirement: Must reside within 50 km of a metropolitan city in British Columbia; relocation must be pre-approved

Travel Percentage: 50%

Skills Required