Job Description

Technical Services Installation Specialist

Location:

Toronto, Ontario

Employment Type:

Full time

About the Role

As a Technical Services Installation Specialist, you are a hands on expert responsible for installing, configuring, repairing, and replacing point of sale systems and related equipment. You work from our Toronto office and regularly visit client sites across the Greater Toronto Area, roughly 50 percent of your time.


You are the person clients trust when systems must work, deadlines matter, and precision is non negotiable.

What You Will Do

Install, configure, repair, and replace POS systems and peripherals, both internally and at client locations

+ Clone PCs, Toshiba PCs, touch screens, POS peripherals, self checkouts, ESLs
Communicate directly with clients to understand their needs and resolve technical issues efficiently Ensure all work meets internal quality standards and delivers a high level of customer satisfaction Act as a technical escalation point during complex or high impact incidents Travel throughout the Greater Toronto Area to client sites Ship, receive, and track parts sent to and from clients Monitor delivery timelines and proactively flag delays Document all work performed using integrated management and tracking software

What We Offer

Group insurance

, because sometimes vitamin C does not fix everything

RRSP contributions

, for the long game

Ravyx CA social activities

, whether you are secretly competitive at bowling or just there for the laughs

Vacation and leave

, two weeks of paid vacation based on experience plus three flexible personal days

Flexibility

, a hybrid work schedule

Growth and development

, continuous training, support, and a clear career progression path

Mileage reimbursement

, per kilometer in accordance with company policy

What We Are Looking For

College diploma in computer science or another relevant field Valid driver's license and access to a personal vehicle Minimum two years of experience in the point of sale industry Experience with Salesforce, an asset Experience with SMS by LOC software, an asset Experience with Microsoft NAV, an asset Working knowledge of SQL, an asset

Skills and Qualities

Strong command of English, spoken and written Mechanically inclined, including self checkout leveling, scale calibration, hardware installation, and modification Solid technical support knowledge with strong diagnostic abilities Excellent time management and prioritization skills Strong equipment repair and replacement capabilities

About

Ravyx CA

Ravyx CA provides point of sale and management software solutions to retail businesses across Canada. For more than 25 years, we have supported retailers of all sizes, particularly in the pharmacy, fuel, food, and general retail sectors.


Our integrated solutions are designed to scale with our clients' operations, adapting to their products, customers, and business realities. We pride ourselves on long term partnerships, continuous support, and delivering results that help our clients grow strategically and efficiently.


With offices in Montreal and Toronto and a strong national service network, Ravyx CA supports clients across the country. Partnering with Ravyx CA means choosing a reliable, long term relationship built on expertise and trust.