Job Description

Ideal for recent Biomedical Engineering or Life Sciences graduates interested in combining

scientific expertise with client-facing experience

in the biotech industry
?

About BTNX Inc.

BTNX Inc. is a leading biotechnology company specializing in rapid, point-of-care diagnostics. We pioneer advanced

in-vitro diagnostic (IVD)

solutions that empower clinicians and healthcare organizations with real-time results. From drug screening and infectious disease testing to novel diagnostic platforms, our products are trusted by

laboratories, hospitals, and health agencies worldwide.

As we continue to expand our product portfolio and global reach, we are seeking a technically minded and entrepreneurial professional to join our growing commercial operations team.

About the Role

This role bridges

technical product knowledge and client engagement

, offering an excellent entry point into the

business side of biotechnology.

As a

Technical Sales & Customer Success Representative

, you will gain in-depth understanding of our diagnostic technologies -- including assay sensitivity, specificity, and cross-reactivity -- and use that knowledge to support, educate, and retain key customers.

You will collaborate closely with

Sales, Product Development, and Quality teams

to provide informed, science-based solutions to client needs, while also contributing to the continuous improvement of BTNX products and customer experience.

Key Responsibilities

Serve as a

primary liaison

between customers and internal teams, combining technical expertise with service excellence. Manage customer accounts through our

in-house retention module

, engaging clients to resolve issues, strengthen relationships, and recover delayed accounts. Communicate scientific and technical details clearly and confidently, including

assay performance, cross-reactivity data, detection limits, and storage/handling parameters.

Support the Sales and QA teams in addressing customer inquiries, product feedback, and post-market data requests. Document all communications and maintain accurate CRM records. Provide regular updates to senior management on customer insights, sales trends, and product feedback. Contribute to

ad hoc business development projects

, product education initiatives, and marketing efforts as assigned.

Qualifications

Required:

Bachelor's degree in

Biomedical Engineering, Biology, Biochemistry, Life Sciences, or related discipline.

Preferred:

0-2 years' experience in

customer support, technical sales, or laboratory/clinical diagnostics.

You bring:

Excellent verbal and written communication skills, with the ability to translate complex scientific concepts for diverse audiences. A strong analytical mindset and problem-solving skills. A proactive attitude with demonstrated initiative and ownership. Curiosity about

how diagnostic products work

-- from biochemical principles to user experience. Comfort working in a fast-paced, cross-functional environment. Proficiency with Microsoft Outlook and CRM or ERP tools.

Why Join BTNX

Gain hands-on exposure to

commercial and regulatory aspects

of diagnostic product management. Work at the intersection of

science and business

, developing skills in technical sales, customer engagement, and market development. Join a team passionate about improving global access to fast, reliable diagnostics. Competitive compensation, mentorship, and growth opportunities within a rapidly expanding biotech company.

Application

To apply, please send your resume and a brief cover letter describing your interest in biotechnology and commercial healthcare innovation to

careers@btnx.com

.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Ability to commute/relocate:

Pickering, ON L1W 4B2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

What is medetomidine used for?
Education:

Bachelor's Degree (required)
Language:

English (required)
Work Location: In person