Job Description

Technical Sales Representative (Calgary or Edmonton)

Location: North America, Canada, Calgary

Ref: JOHNCRANENA01771

Division: John Crane

Job Function: Sales

About Us

Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected.

We\'re proud that we\'ve been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big.

Today we\'re an aligned global business of five divisions and around 22,000 colleagues that touches the lives of millions every year across five vibrant global markets.

For more than 100 years, John Crane has partnered our customers around the world to deliver innovative solutions that improve process and equipment reliability through a relentless focus on quality, a passion for service, and uncompromising commitment to our people, safety, the environment and ethical business practices.

With more than 5,800 employees around the globe, we supply and service the products used by our customers in process industries for their mission-critical operations.

Being a valued and trusted partner is more than what we do-it is our legacy. Our core values-respect, ownership, integrity, customer focus and passion-guide our actions and behavior every day.

So whether you\'re an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There\'s never been a better time to join Smiths. And help us create the future.



*** Role can be based in Calgary or Edmonton*** Must be willing to travel up to 50-60%

The Technical Sales Representative is responsible for building new business relationships in the defined territory as well as expanding business opportunities with existing customer base. Candidate will be required to engage in the full sales cycle from identifying opportunities to technical support of supplied product. Works closely with customers to provide technical solutions, improve overall equipment reliability and satisfy customer needs.

Duties & Responsibilities

• Identifying and securing sales opportunities of all products or services offered to develop, grow the business and expand market share.
• Building, managing and enhancing relationships with customers in the defined territory.
• Use CRM tool to manage customer relationships which includes leads, opportunities, orders and account plans.
• Development and implementation of sales strategies to achieve sales forecast.
• Develop, nurture and maintain close working relationships with decision makers.
• Reviews customer applications proactively and makes specific recommendations for equipment reliability improvement under general direction of his manager and/or engineering.
• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement.
• Supervises, inspects and troubleshoots as required the application, installation, modification and commissioning of all entire product portfolio at customer sites.
• Provide technical training for clients on products and services offered.
• Observes, collects and evaluates customer install base. Then reports seal program\'s results utilizing John Crane\'s current reliability management software, e.g., Interface under general direction of their sales manager and/or Engineering.
• Analyzes the equipment survey for inventory optimization opportunities within current management guidelines.
• Investigates mechanical seal failures and makes recommendations for changes in product configuration, design and materials for improved performance by producing failure analysis reports.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, quotes, recommendations, and technical assistance.
• Prepares technical reports, proposals and quotes for the application of product on customer equipment for first fit equipment installations or upgrades to existing equipment installations.
• Collects new equipment data sheets from customer\'s project engineers and makes recommendations with guidance from their Manager and/or Engineering.

• Develops close working relationships with internal support staff to help facilitate business objectives.
• Performs other duties and responsibilities as necessary to comply with customer requests, or as required by their Manager.

• Post- secondary education in business or Mechanical engineering or equivalent industry experience
• Professional selling skills training would be an advantage

• 3+ years of related technical sales experience selling to various markets would be an advantage.

• Willing to travel from 50-60%, company car included.
• Understand how to effectively use computers and mobile devices to enhance productivity
• Understands how to use CRM tool to manage customer relationships
• Self-motivated and proactive approach to managing a territory
• Establish and maintain a professional relationship with customers/prospects
• Ability to present information in front of a large group
• Problem solving skills are an asset
• Efficient time management skills
• Excellent interpersonal and communication skills
• Existing customer network in the oil and gas industry at the end user level would be an asset

Smiths Group