Job Description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today!

Provide medical laboratory leadership, discipline-specific technical expertise and quality management consultation to Operations. Ensure processes and procedures remain current and compliant with scientific advancements, technical developments and regulatory requirements in the Chemistry department.

Core Accountabilities

• Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use
• Ensure all policies, processes, procedures, and forms remain current with applicable regulations, legislation, and best practice
• Prepare and support implementation of validation plans for new technologies, equipment, software, supplies and procedures
• Participate in QRA in-function projects and act as subject matter expert for cross-function projects
• Participate in the development of indicators, targeted audits, and the evaluation of non-conformance - including development of reports, action plans and other Quality Improvement (QI) activities.
• Review of Quality Assurance (QA) including evaluating data from discipline specific Quality Control (QC) and proficiency surveys and competency programs
• Mentors individuals to perform such tasks as designing and performing evaluations, writing procedures, competency testing, internal audits, troubleshooting, statistical analysis, etc.
• Ensures that LifeLabs complies with both internal and external quality standards as defined by Medical Scientific staff, Diagnostic Accreditation Assessment Program DAP and ISO 15189.
• Provide support to Medical/Scientific, Supply Chain Management, Business Development, Specialty Services, IT, Operations Support, Education and Training, Billing and other support departments as required
• Liaise with external stakeholders
• Observes and executes all safety and security policies and regulations
• Other duties as required

Minimum Qualificaton and Skills

• College Diploma in Medical Laboratory Technology or equivalent education and experience
• Current registration with Canadian Society for Medical Laboratory Sciences (CSMLS)
• Minimum of 3-5 years previous discipline-specific laboratory experience
• Strong Technical and Quality Systems knowledge and understanding, to provide discipline specific, expert technical and scientific support to all customers, internal and external
• Proven ability to facilitate processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements.
• Strong facilitation skills necessary to lead discipline specific teams, and other quality improvement initiatives
• The ability to use risk management analysis to assess the regulatory and business impact of prioritizing goals
• Excellent verbal and written communication skills
• Technical writing skills to create, review and maintain documentation
• Strong organizational, change and project management skills to ensure that deliverables are achieved on schedule in a controlled manner

#INDEED

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.