Join our team and what we'll accomplish together
Join our Program Management Office - Use, Pay, Support (UPS) team within the Chief Information Office (CIO) and be at the forefront of revolutionizing customer experience and driving operational excellence through cutting-edge digital and service management solutions. We're on a mission to tackle business and customer challenges head-on by offering innovative customer and product centric solutions, streamlining critical processes, and boosting service quality. Key areas of focus include billing and payments, device returns, service management, contact center operations, and product installations, all aimed at reducing operational costs, increasing revenue, and ensuring customer satisfaction.
What you'll do:
Within this role, you are the vital bridge connecting our business and technical teams. You perform as the liaison between the customer needs and the implementation requirements from a systems standpoint. You will:
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