Job Description

POSITION OPENING:

TECHNICAL OPERATIONS MANAGER

Full-time, permanent, hybrid

Do you want to be a part of shaping British Columbia's essential agriculture sector? Then join our team!

BC Agriculture Council (BCAC) is the lead industry advocate for key sector-wide priorities in British Columbia. Our mission is to grow a strong, sustainable and competitive agriculture sector through building industry consensus and advancing public policy. The Western Agriculture Labour Initiative (WALI) is a wholly owned subsidiary of BCAC. The WALI team works with employers, governments, and stakeholders to meet the growing challenge of finding farm workers and to improve working conditions.

We are seeking a dynamic and experienced

Technical Operations Manager

to join our team.

The

Technical Operations Manager

contributes to WALI's impact by ensuring that the WALI employer portal is operational on a daily basis and managing the development, testing and implementation of new modules. This role is also responsible for ensuring that administrative activities relating to the portal and WALI operations are processed accurately.

Reporting to the WALI General Manager, the

Technical Operations Manager

has a keen understanding of the business information flow for employers wanting to hire Temporary Foreign Workers (TFWs) and how WALI supports this process. The successful candidate has experience working with data, spreadsheets, and databases. They also understand customer relationship management systems and can effectively communicate WALI needs to software engineers and programmers. Working in a dynamic environment with competing priorities, the

Technical Operations Manager

pays keen attention to detail while pro-actively addressing problems.

Success in this position means the candidate contributes to WALI's success through:

Managing portal operations and the software development process Providing world-class customer service to resolve escalated concerns Managing the day-to-day of WALI operations including workplans, budgets and communication Supporting the development of strategic partnerships Driving the continuous improvement of WALI's services Working collaboratively with the WALI and BCAC teams to further sector priorities

Candidate qualities and qualifications

You can work with demanding stakeholders to bring people together around a common goal.

You demonstrate advanced competencies in managing and developing CRM systems.

You have a demonstrated ability to work well under pressure of multiple deadlines in a high-volume environment.

You are proficient at testing data-heavy web applications.

You have strong organizational skills to manage various customer needs and conduct follow-ups in a timely manner.

You show clear evidence of managerial expertise, including effective management of schedules, budgets and teams.

You excel in driving results independently but also collaborate effectively within a team environment.

You adapt quickly to changing priorities and handle problem-solving situations with urgency and fastidious attention to detail.

You actively demonstrate a positive, 'can-do' attitude and get along well with others.

You are resilient to stress, self-manage your growth edges and pursue personal and professional growth.

You have worked at least 5 years in a role requiring directly related or highly transferable skills.

You have completed post-secondary education in computer science, business administration or other relevant field.

Are you who we are looking for?

If this sounds like you, the preferred application process is to forward to communications@bcac.ca

This position offers a competitive compensation and attractive employer-paid benefits package. Annual salary range is $80,000-$100,000.

BCAC strives to create an inclusive and motivating workplace that provides an environment where staff feel safe, supported, committed and connected to their work. BCAC promotes acceptance, is committed to diversity, and requires respect for dignity and the interests of others, including work-life balance for staff. BCAC strives to integrate these principles into its hiring practices, talent development, office culture and human resource policies. Learn more at bcac.ca.

We thank all applicants for considering BCAC for employment. Please note:

? Incomplete applications will not be processed.

? Only short-listed candidates will be contacted for interviews.

? Short-listed candidates will undergo verification of their education credentials, as required.

? This is a hybrid position requiring office travel, on average, monthly

Start date: October 2025

Applications will be accepted until the position is filled.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care On-site parking Paid time off RRSP match Vision care Work from home
Work Location: Hybrid remote in Abbotsford, BC V2T 6H9