Job Description

Company DescriptionAt H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you\xe2\x80\x99re encouraged to be yourself & more. You\xe2\x80\x99ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.About the Role:As a Technical Location Support Specialist for the USA- CA- PR Sales Market, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services\xe2\x80\x99 pro-longed arm on site to provide technical assistance and support in troubleshooting.This role reports into our Market Business Tech Operations Manager and is based out of Toronto, CA.A Day in the Life:Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Act as Support Services\xe2\x80\x99 extended arm on site for technical assistance and troubleshooting
• Provide hands-on support for end users for incidents that cannot be solved remotely
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement
• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

QualificationsWho You Are:

• Relevant experience is more important than formal education. However, a Higher Vocational Education can serve as a good base
• Experience in providing hardware and software diagnostics and support
• Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.)
• Proficiency in operational understanding of IT-infrastructure services, components, and architecture
• Previous experience in vendor coordination with regards to problem-solving preferred but not required
• Previous experience with working with ServiceNow tool preferred but not required
• Problem solving
• Service-minded
• Solution oriented
• Clear communication
• Inclusive, positive, open to feedback, willing to multitask and learn on the job

Additional InformationWhy You\xe2\x80\x99ll Love Working at H&M:

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You\xe2\x80\x99ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company\xe2\x80\x99s discretion.We are an inclusive company where you\xe2\x80\x99re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits You\xe2\x80\x99ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

H&M