Job Description

The incumbent is responsible for developing technological practices and recommendations related to office automation, introducing new technologies, streamlining old ones and influencing the homogeneity of the users' work environment so that Transat performs better. Improve the posture and use of collaborative tools (Office 365) to reduce risks and increase user productivity.

Responsibilities

• Be a leader in the stability of workstations;
• Be a key contributor in the technological evolution of the company in his sector;
• Define the basic specifications surrounding desktop technologies and ensure alignment with other stakeholders;
• Lead solution delivery or migration projects and contribute to project plans as required;
• Make recommendations regarding the life cycle of office technologies;
• Respond to complex technical questions from other IT groups;
• Make recommendations on best practices for the use of Office 365;
• Provide technical expertise for relevant projects within the scope of office infrastructures;
• Ensure the evolution and documentation of office technologies.

• A minimum of 7 years of experience in the deployment and operation of SCCM and Intune and related tools, towards user asset management and software upgrades;
• Very good oral and written communication skills (French and English);
• Office 365 (required);
• Windows 10/11 (required);
• Knowledge of scripting: WMI, PowerShell, VBScript;
• Understanding of Windows elements (Active Directory, DNS, GPO, Certificate, etc.);
• Autonomous, resourceful, initiative and versatility;
• Professional approach that favours problem solving and offers solutions adapted to the needs of the clientele;
• Ability to communicate well and work with system administrators and other IT personnel;
• Innovation/creativity/responsibility;
• Experience in customer service (required).