Job Description

Location: Toronto-based/Hybrid

Remote if not located in Toronto

Reports To: TBD

Type: Full-Time

About ADR

ADR is a leader in Arbitration and Mediation services, committed to pioneering new approaches through advanced AI technologies. We are building an AI-powered platform to support arbitration and mediation processes - streamlining workflows, enhancing decision support, and enabling seamless interactions between parties.

We are seeking a Technical Manager to lead the design, evaluation, and delivery oversight of this platform in collaboration with internal teams and external vendors.

Role Overview

The Technical Manager will serve as a critical bridge between ADR's business vision and the technical execution of its AI strategy. This role will focus on overseeing the development and implementation of ADR's AI agent for arbitration and mediation. The ideal candidate combines strong technical capability (Python, modern AI frameworks, Azure deployment) with project leadership and vendor management skills.

Key Responsibilities

Technical Leadership & Implementation

- Contribute to the architecture and development of AI components for arbitration and mediation solutions
- Develop or refine Python code and AI workflows using modern ML/NLP frameworks (e.g., LangChain, HuggingFace, Gemini APIs, OpenAI APIs)
- Review and validate vendor-delivered code and models; triage and fix defects when needed
- Define and manage infrastructure deployment pipelines within Azure (compute, storage, security, monitoring)
- Ensure the platform meets performance, security, and compliance standards

Vendor Evaluation & Management

- Assist in the selection of technical vendors and tools from both cost-effectiveness and capability standpoints
- Manage vendor deliverables, timelines, and contractual obligations
- Conduct technical due diligence on vendor tools and models
- Enforce quality controls and ensure deliverables align with ADR's strategic goals

Business Requirements & Acceptance Criteria

- Collaborate with legal, operations, and innovation teams to gather and translate business requirements into functional/technical specifications
- Author user stories, workflows, and detailed acceptance criteria
- Drive QA/test plans and ensure that deliverables meet acceptance standards

QualificationsMust-Have:

- 5+ years experience in technical product or project management, ideally in AI or data-centric solutions.
- Proficiency in Python and familiarity with leading AI/LLM frameworks and APIs.
- Experience managing and integrating vendor solutions
- Familiarity with Azure Cloud (App Services, Azure ML, Key Vault, etc.) and CI/CD processes
- Strong skills in writing technical specs, user stories, and acceptance criteria

Nice-to-Have:

- Understanding of legal/arbitration/mediation workflows or interest in justice tech
- Experience with Retrieval-Augmented Generation (RAG), vector databases, or AI agents
- Experience working in regulated or sensitive data environments
- Familiarity with cost optimization strategies in cloud and AI infrastructure

Personal Attributes

- Proactive and independent with a strong sense of accountability
- Clear communicator with both technical and non-technical stakeholders
- Comfortable operating in a startup-style, iterative environment
- Solutions-focused with a balance of technical depth and business acumen

Why ADR?

Join us at the forefront of justice innovation. You'll be part of a forward-looking team leveraging AI to enhance fairness, accessibility, and efficiency in dispute resolution. You'll play a key role in shaping an entirely new category of legal tools for the future.

Please email cover letter and resume to abirnbaum@adr.ca

Job Types: Full-time, Permanent

Pay: $120,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site childcare On-site gym On-site parking Vision care Work from home
Schedule:

Monday to Friday
Application question(s):

Have you directly contributed to the design or deployment of AI-driven products or solutions in a professional setting? Are you legally eligible to work in [Canada without sponsorship now or in the future?
Work Location: Hybrid remote in North York, ON