Job Description

JOB NO: 519236
BRAND: FLIGHT CENTRE TRAVEL GROUP
WORK TYPE: FULL TIME, HYBRID, REMOTE
LOCATION: VIRTUAL - CANADA
CATEGORIES: OPERATIONS & PROFESSIONAL SERVICES, INFORMATION & TECHNOLOGY

Technical Delivery Specialist- Travel Industry Flight Centre Travel Group (FCTG) is one of the world\xe2\x80\x99s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to \xe2\x80\x9copen up the world for those who want to see\xe2\x80\x9d. Every day, we give people all around the world the opportunity to experience something really amazing \xe2\x80\x93 travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity The purpose of this Technical Delivery Specialist\xe2\x80\x99s role:

• The overall scope of this position is to assist non-technical areas of the business with technical inquiries that expand beyond the scope of a bug fix.
• Some areas of responsibility include implementing new third-party tools, being the \xe2\x80\x98technical voice\xe2\x80\x99, analyzing and solutioning requests with the assistance of the Technical Business Analyst as needed, considering all downstream impacts as well as any other duties as requested/required.
• This person would be client facing as needed and be the middleman between vendors and developers with Account Managers, Operational teams and/or clients as needed.
• This person is a member of the team responsible for the end-to-end deployment of processes, tools, etc and will work to manage other areas of the globe as needed.
• This team would test end to end solutions, manage testing process including test cases and coordinate with end users for testing as needed.
• Change Champion.
• This individual would report to the Leader of Technical Delivery.

Key Responsibilities

• Maintain full end to end delivery of tasks to meet agreed upon delivery dates based on the request
• The ability to evaluate what is being requested, solution to achieve the desired outcome, test to ensure that what was delivered was accurate and meets the needs
• Document any new processes with a solid handover to Learning and Development.
• Provide regular communication to all necessary stakeholders
• Provide an outstanding and professional customer experience internally and externally
• Be a subject matter expert on our systems to provide superior consultative support
• Ability to use your technical skills and experience to oversee the deployment for different pillars within our business and engage with stakeholders to ensure buy in and adoption of the technology

Core Competencies

• Good communicator - Able to facilitate meetings, ask good questions, listen well and absorb what is being said. Over communicating is essential.
• Problem solving skills - Being able to express a shared understanding of a problem, possible solutions and determine the scope of the project. Think out of the box, be creative.
• Critical Thinking skills \xe2\x80\x93 Responsible for evaluating multiple options before helping the team settle on a solution. Consider stakeholders needs but also ask probing questions to understand the real purpose.
• Documentation \xe2\x80\x93 ability to create clear and concise documentation including workflows
• Analysis Skills \xe2\x80\x93 understand the downstream impact of change or a new solution and identify gaps.

Experience & Qualifications

• 5+ years in a customer facing role
• Technology minded person
• Sabre GDS experience required. Amadeus a plus.
• Online Booking Tool knowledge required. 5+ years for OBT specialist (Concur, Deem, WhereTo)
• 3+ years Agentport experience required
• Ability to use Word, Excel and Powerpoint. Visio also desired, but not required.
• Must demonstrate professionalism working directly with internal clients, vendors and external clients as needed
• Ability to multi-task in a fast-paced environment
• Willingness to learn and work with new and unique applications
• Works well in team and autonomous roles
• Be organized and resourceful with excellent follow through
• Have strong schedule management and strategic thinking skills.

Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan \xe2\x80\x93 Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-AG1#FCTG#LI-Remote Location \xe2\x80\x93 Remote, Canada If this sounds like the opportunity you have been waiting for then . The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. For this position, we anticipate offering an annual salary of $85,000 - $92,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. This position may be performed remotely anywhere within Canada in accordance with the company\xe2\x80\x99s Remote and Flexible Work Policy except for the province of PEI We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca Applications close: 10 Nov 2023 Eastern Standard Time