Job Description

Technical Copywriter

Who Are You

You are endlessly curious about how things work. You light up when you get to open the box, dig into the specs, ask the right questions, and learn every feature inside out. Technical writing isn't boring to you--it's satisfying. It's a craft. You take pride in creating manuals, guides, and product content that help people use products with confidence. You bring focus, precision, and accuracy to work that many writers may overlook.

Basically you...

+ are naturally curious and eager to understand how products work at a fundamental level.

+ are an attentive, active listener, who asks clear, targeted questions to get accurate information.

+ analyze complex information and break it down into logical, clear, and structured content.

+ have strong critical thinking skills and can identify what's missing, unclear, or inconsistent.

+ are patient and detail-oriented, especially when reviewing dense technical material.

+ highly organized and maintain structure across multiple manuals and documentation projects.

+ build positive working relationships and communicate in a friendly, collaborative way.

+ are comfortable using modern tools--including AI-driven writing, research, or productivity tools--to improve efficiency.

+ value consistency--terminology, formatting, structure, and tone all matter to you.

+ thrive working independently and managing your own research, proofing, and review cycles.

+ remain calm and accurate under tight timelines or shifting priorities.

+ seek efficiency and love finding ways to streamline, automate, or simplify workflows.

+ write with clarity, precision, and accuracy, especially in manuals and product documentation.

+ can translate complex information into accessible content without oversimplifying.

What You'll Do

As a Technical Copywriter, you'll produce accurate, comprehensive documentation and product content that supports customers, internal teams, retailers, and digital channels. Most of your time will be spent writing product manuals and channel copy, supported by research and cross-functional collaboration.

Essentially, you will...

+ write detailed product manuals, installation guides, safety instructions, and troubleshooting content.

+ research product features and specifications through documentation and collaboration.

+ develop channel and e-commerce copy, including product descriptions, features, and specifications.

+ create and maintain structured templates, terminology lists, and documentation standards.

+ ensure accuracy, clarity, and consistency across all product-related content.

+ collaborate with internal and external teams to verify technical details.

+ implement or recommend workflows, tools, and automation to improve documentation efficiency.

+ edit and proofread content for accuracy, clarity, grammar, and technical correctness.

+ support additional written content such as product pages, feature descriptions, and marketing-adjacent technical copy.

+ stay informed on best practices in technical communication and documentation tools.

+ if bilingual, support French translation or content review as needed.

Education And Experience

+ Degree or diploma in technical writing, communications, or a related field.

+ 2+ years of experience in technical writing, copywriting, documentation or product-focused content roles.

+ Experience with manuals, guides, or other structured technical content.

It's considered a bonus if you have...

+ Ability to write or translate French technical content.

+ Experience creating channel or e-commerce copy.

+ Basic understanding of SEO for product pages.

+ Experience implementing documentation process improvements or automation.

Who Is Direct Focus?

We are an end-to-end marketing and communications firm made up of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We believe in our values! They guide how we connect, share, collaborate, and hold each other accountable:

+ Own It!

+ Better 2.0

+ Make Trust

+ Deliver Great

+ Be Human

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here are just a few reasons why you should work with us:

+ The people are amazing

+ Office dogs (what more could you want?)

+ Awesome workplace culture

+ A technologically advanced workflow system

+ Exposure to national and international clients

+ Access to our training centre

+ Coaching, mentorship, and professional development

+ Opportunity for rapid career advancement

+ Quality work and a lot of fun

How To Apply

Send in your resume by filling out this form: forms.monday.com/forms/

421188ca7c71246fa71378dd545941ac

Job Types: Full-time, Permanent

Work Location: In person