Job Description

Job Title Technical Consultant - Patient Monitoring (Travel: Vancouver, BC)Allow your passion for improving lives to shine in this role where you\xe2\x80\x99ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.Your role:

• Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
• Approximately 70% travel across the specified geography (throughout British Columbia with some support in Alberta as necessary) is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You\'re the right fit if:

• You\xe2\x80\x99ve acquired 2+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment).
• You have a bachelor\xe2\x80\x99s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this

position. * You must be able to:

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Wear all required personal protective equipment.

How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company\xe2\x80\x99s facilities. Field roles are most effectively done outside of the company\xe2\x80\x99s main facilities, generally at the customers\xe2\x80\x99 or suppliers\xe2\x80\x99 locations.This is a field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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.Pay Transparency DetailsThe annual pay range for this position is $51,000.00 to $85,000.00, plus overtime eligible.This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. \xe2\x80\x8b\xe2\x80\x8bIn addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found . \xe2\x80\x8b\xe2\x80\x8bAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationCanadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Vancouver, BC.Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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