Job Description

K\xc3\xb6rber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding of local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim to be the first to do the right thing at the right time.

This role will be responsible for providing the operational, commercial, and technical support lead for the Customers and Service Support Team, as part of the Customer Service matrix of functions, responsibilities, and tasks. This position reports directly to the Director of Customer Service, in Canada.

Join the home for entrepreneurs!

Your role in our team

• You will provide commercial and technical support to the Customer Service Support team.
• You will provide technical support, training, coaching, and direction to Customer Service Technicians, related to tools and procedures.
• You will provide technical support, training, coaching, and direction to end user maintenance, operator personnel, and other Technicians, utilizing standardized maintenance and troubleshooting practices as applicable.
• You will travel as required to customer sites to perform service support and training duties.
• You will provide escalation-based technical support and emergency response for critical breakdowns for company remote and onsite teams.
• You will be responsible for the content of the customer-specific Support Services Databank.
• You will work with other internal employees, external service providers, or vendors to support the content of the Service Databank.
• You will provide commercial support in the preparation of proposals related to CS projects including spares, upgrades, migrations, and modernizations.
• You will conduct and coordinate on-site data collection, and data analysis related to the Asset Life Cycle Assessment Program.
• You will provide technical guidance and recommendations on the data insight derived from the Asset Life Cycle Assessment Program.
• You will represent the Company at customer premises in a professional manner at all times.
• You will help identify additional opportunities including time and material work, and system extensions. upgrades, and service contact expansions.
• You will comply with all company policies, procedures, and practices through consistent work practices.
• You will ensure that all business activities are performed with the highest ethical standards and in compliance with the Code of Business Conduct.
• You will adhere to the Health and Safety at Work Act at all times.
• You will work in compliance with health, safety, and environmental procedures.
• You will report any unsafe conditions or unsafe acts.
• You will attend all required health, safety, and environmental training.
• You will report any accidents/incidents to the supervisor.
• You will complete appropriate company documentation in accordance with company procedures.
• You will ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure, and tested.
• You will attend personal training programs.

Your Profile

• You have obtained a Technology Degree or Diploma in electrical, controls, automation, mechanical engineering, or equivalent combination of education.
• You have gained 5+ years of experience related to hands-on service and maintenance supervision specializing in electrical, and mechanical systems within an industrial automation environment and parcel logistics domain.
• You have current experience/certification with Siemens PLC language programming, architecture, and networks. Other control platforms are a plus.
• You are knowledgeable and experienced working with industrial control/IT networks - Profinet, Profibus, and Ethernet/IP.
• You have experience with industrial control systems, PLCs, HMIs, VFDs, MCCs, and electrical power distribution systems.
• You have experience with conveyor systems (Parcel, Mail) including BarCode and Vision systems.
• You are capable of reading and understanding electrical schematics, wiring diagrams, mechanical drawings and reference manuals, and systems instruction guides.
• You have a strong understanding of control systems and machine operation with hands-on experience within the logistics domain desirable.
• You have strong mechanical, electrical, control, and automation troubleshooting/problem-solving skills.
• You are experienced in applying complex knowledge of fundamental concepts, practices, and procedures within the particular area of specialization.
• You are fluent in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, Project), and SAP.
• You have a strong command of the English language with the ability to communicate effectively, both orally and in writing.
• You are self-motivated, proactive, and willing to take on new challenges and tasks.
• You are comfortable working in a fast-paced, deadline-driven environment.
• You are dependable with a great work ethic and attendance.
• You can work independently or as part of a team in a fast-paced environment with minimal supervision.
• You have experience establishing a good working relationship with all customers and delivering an exceptional customer experience.
• You have a driving license in good standing is essential.
• You can travel to customer sites.

Your benefits

• You will work in a modern, flexible work environment with an open culture toward improvements and new ideas.
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues.
• You will receive generous time off and a competitive salary, including the potential for bonuses.
• You will have access to attractive benefits, including professional services for mental and physical health, an educational assistance program, paid parental leave, and many more company-paid benefits.

Can you see yourself in this profile? Then K\xc3\xb6rber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

K\xc3\xb6rber is an equal opportunity employer. As such, K\xc3\xb6rber offers equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, or any other characteristic protected by law.

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Recruitment Team
For questions please contact us via . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Please apply exclusively via the \xe2\x80\x9cApply now\xe2\x80\x9d button.
Recruiter: Alyssa Cuevas
Job Req ID: 6466

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

Recruitment-Team
For questions please contact us via .
Please apply exclusively via the \xe2\x80\x9cApply now\xe2\x80\x9d button.

The K\xc3\xb6rber Business Area Supply Chain is part of the international technology group K\xc3\xb6rber with about 12,000 employees and more than 100 locations worldwide. We uniquely provide a broad range of proven, end-to-end supply chain solutions fitting any business size, strategy or appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, mail and parcel solutions, voice solutions, robotics, and materials handling - plus the expertise to tie it all together. K\xc3\xb6rber helps to manage the supply chain as a competitive advantage. Conquer supply chain complexity - with K\xc3\xb6rber.

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