Job Description

Job Info.

Competition: 39174

Salary: $80,384.20 - $94,410.42 Annually (PR 17)

Type: Full-Time Permanent (35 hours a week)

Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location: Multiple Locations (see below)

Department: SNSIS - Nova Scotia Digital Service

Union/Classification: NSGEU - NSPG /
Computer Services Officer 4

Apply By: June 4, 2023

The Hiring Pool Process

In accordance with the collective agreement, we have established a Hiring Pool to streamline our hiring process and efficiently fill multiple positions in the coming months. Please note that these opportunities are province-wide, as we will be using the Hiring Pool to backfill new vacancies across the entire province.

Our Hiring Pool initially prioritizes a number of permanent positions that need to be filled on a priority basis. However, it may also be used to fill additional vacancies such as term, temporary or casual positions. Opportunities may arise in any region across the province, including, but not limited to, the following locations:

• Central (Halifax Regional Municipality & West Hants)
• Western (Yarmouth, Digby, Annapolis, Kings, Lunenburg, Queens)
• Eastern (Antigonish, Guysborough, Cape Breton Island)
• Northern (Colchester, Cumberland, Pictou, East Hants).

About the Nova Scotia Digital Service

The (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS), is a government team that puts people first. We\'re dedicated to driving digital transformation by helping government work in line with modern expectations.

Our large, diverse, and passionate team believes in user-centered, iterative, service design and embraces . At NSDS, you\'ll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly-skilled professionals.

At NSDS, we don\'t just accept differences - we celebrate a culture of diversity, inclusion, and belonging!

We recognize that the people who use government programs and services come from all walks of life, and it\'s essential that NSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We\'re committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.

Who We\'re Looking For

You are passionate about enhancing people\'s service experience and have a strong drive to resolve complex technical problems and requests through various channels such as phone, in-person interactions, and our ticketing system. You excel in providing front-line support in a 24/7 environment for critical services and take pride in working as part of a team. You always strive to go above and beyond in delivering exceptional user experiences. You thrive on providing support to a diverse client base and have the flexibility to work night shifts and on-call rotations.

You embody our values of respect, integrity, diversity, accountability, and the public good. Your passion for service excellence is evident, and you actively advocate for and emphasize the importance of people, teams, diversity, and a strong organizational culture.

Benefits & Perks

At the NSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

Work-Life Balance: Enjoy excellent work-life balance with a 35-hour work week.

Flexible Work Arrangements: We offer flexible work options to accommodate your needs.

Modified Work Weeks: Benefit from customized work week arrangements.

Comprehensive Insurance: Gain access to health, dental, and life insurance coverage.

Pension Plan: Secure your future with our defined benefits pension plan.

Disability Support: Receive short- and long-term disability assistance when needed.

Generous Time Off: Take advantage of all national/civic holidays, 18 sick days, and family leave provisions.

Employee and Family Support: Utilize our Employee and Family Assistance Programs for additional support.

Mentorship Opportunities: Grow professionally through our mentorship programs.

Career Development: Access a variety of training and development opportunities to further your career.

Diverse Career Paths: Explore numerous career paths and opportunities across the government.

Job Security: Benefit from excellent job security and a strong collective bargaining agreement.

The Technical Architect Role

As a Technical Architect with Mission IT, NSDS, you will contribute to a 24/7 operational environment, providing critical digital services for government and health care sectors. Your support will impact various government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. You will lead and participate in projects and initiatives that enhance the lives of Nova Scotia citizens, making a significant difference.

You will devise innovative solutions for complex business problems by understanding client requirements and system capabilities. As a Tier 3 support, you will directly assist clients with intricate issues and act as the first point of contact, representing the organization. Your ability to communicate technical solutions using non-technical, business language will be essential.

Thriving on technical challenges, you will ensure the effective availability, deployment, and maintenance of digital solutions for the Government of Nova Scotia, meeting or exceeding customer service standards. You will be responsible for the availability and security of digital solutions in your portfolio and for refining our processes to maintain consistent service levels with a focus on continual service improvement.

As a team lead and mentor within a team of specialists and analysts, you will foster effective, collaborative relationships with clients, team members, peers, colleagues, and management, characterized by mutual trust and respect.

Additional Technical Architect Responsibilities

• Lead teams supporting daily administration, monitoring, and maintenance of digital solutions and infrastructure.
• Oversee deployment and maintenance of digital solutions, exceeding client expectations.
• Provide specialized technical services for clients.
• Participate in on-call rotation for critical 24x7 applications.
• Offer Tier 3 support and problem resolution to team members and clients.
• Maintain hardware, software, and resolve incidents.
• Support ITIL Service Support processes for consistent service levels.
• Deliver exceptional client service within established standards.
• Lead project teams and provide subject matter expertise on broader projects.
• Understand client priorities and their impact when digital services are not functioning.
• Maintain digital systems and infrastructure, ensuring consistent connectivity and accessibility.
• Provide remote and onsite Tier 3 support for hardware, software, and printers.

Qualifications and Experience

To excel in this role, you will possess a bachelor\'s degree in Information Technology with a minimum of five years\' experience or have graduated from a recognized Information Technology or Information Management program with five years and six months of experience (or an equivalent combination of training and experience).

You will have the following skills and experience:

• Extensive experience in complex enterprise environments and managing infrastructure projects/teams.
• Proficiency in various computing technologies (e.g., desktop software, operating systems, device/print management systems, Microsoft technologies like M365, Exchange, etc.).
• Excellent communication and interpersonal skills.
• Demonstrated experience in identifying and implementing improvement opportunities.
• Flexibility and adaptability to changing business priorities.

Assets for the role:

• Experience in on-premises and cloud-based environments, supporting large, mission-critical (7x24) environments.
• Knowledge of project management methodology, ITIL processes, and IT and Security policies and procedures in Government.

Other Considerations

Please be aware of the following aspects related to this position:

Work Location and Transportation: As the nature of this role may require you to work on-site, your work locations could span across government buildings, healthcare facilities, or hospitals. Consequently, having access to reliable transportation is essential.

On-call and Shift Work: You will need to participate in the scheduled on-call rotation for frontline support (on-site) outside standard business hours, including weekends. Additionally, shift work may involve working night shifts, weekends, and holidays.

Criminal Records Check: As part of your terms of employment, you will be required to provide proof of a clean criminal records check.

Immunization Requirements: An immunization form must be completed, confirming your immunity to the following diseases, or that blood work or vaccinations are scheduled or in progress:

• Measles, Mumps, Rubella (vaccination date)
• Tetanus, Diphtheria, Pertussis (vaccination date)
• Varicella (vaccination date, or blood work to confirm antibodies that would be present if the person had chickenpox)

Pay Grade: PR 17

Salary Range: $3,091.70 - $3,631.17 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia