Job Description

The Technical Application Specialist identifies and troubleshoots technical issues related to Indago Warehouse Management (WMS) software, hardware, network, operating systems and databases, providing ongoing technical support to our customers in the warehousing field and acting as a direct resource for our customers.
What you will be doing:

• Acquire and maintain current knowledge of Indago WMS software, staying up to date with updates and changes to provide accurate solutions.
• Provide software and hardware support for existing customers, including troubleshooting client-server application issues involving Microsoft SQL, Microsoft Server, network printers, and Android/iOS devices.
• Confer with customers via phone, email, or chat to diagnose technical/system problems, repair and test solutions, document thoroughly, and escalate when necessary.
• Contribute to and utilize department knowledge base articles and FAQs to enhance support quality and consistency.

What you will likely bring:

• At least 3 years of experience in service support, with outstanding customer service skills and dedication to customer experience.
• Strong knowledge of Microsoft SQL Server and T-SQL, with experience in database management and architecture.
• Good understanding of networking protocols (TCP/IP, UDP) and familiarity with Windows server and desktop environments.
• Ability to multitask, meet specific goals, and work well with a team in a fast-paced, constantly changing environment.
• Experience with documenting procedures and following instructions from supervisors and senior colleagues.
• Dependability in maintaining assigned shifts and completing work as expected.

What could set you apart:

• Experience with Warehouse Management Systems (WMS).
• Knowledge of Microsoft SQL, ERP applications, or analytical tools.
• Understanding financial, manufacturing, retail, or distribution business processes.
• Experience in database administration, installation, and configuration.
• Willingness to travel for business and work flexible shifts including nights, weekends, and holidays.

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About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses--the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you--that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Range: Minimum: 50,000 CAD Maximum: 110,000 CAD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter: Mouy Bun

Skills Required