Job Description

Story Behind the Need:

• Client's Global Technology Services (GTS), Infrastructure Operations team is expanding to strengthen support for critical banking applications and iSeries systems. With growing demands across Canadian & International Banking and Wealth Management, the team requires a seasoned professional to ensure stability, performance, and continuous improvement of infrastructure operations.
• Business group: Global Technology Services (GTS) - Infrastructure Operations
• Project: Support and maintain iSeries Operating Systems, server hardware, and third-party software tools. Provide application support, incident resolution, and change management for production deployments while contributing to cross-training and knowledge-sharing initiatives.

The successful candidate will have the opportunity to:

• Work with a global team supporting operating systems, applications, hardware, server builds, and backups/restores
• Gain exposure to diverse industry leaders and cutting-edge IT practices
• Participate in an inclusive, collaborative environment that fosters innovation and continuous learning
• Access a competitive rewards package, including performance bonus, pension matching, vacation, health/wellness benefits, and employee banking privileges

Typical Day in Role:

• Provide Level 1 and Level 2 support for multiple servers/LPARs
• Coordinate iSeries hardware upgrades, OS updates, and PTFs across teams
• Participate in change management for production deployments
• Address incidents and service requests via ticketing systems
• Support and learn banking applications to provide application-level assistance
• Perform tasks related to job scheduling, report distribution, and performance reporting
• Engage in cross-training sessions with team members on System i administrative tasks
• Document and maintain procedures for system utilities, performance tuning, and environment configuration

Candidate Requirements/Must Have Skills:

• 5+ years of experience as a technical analyst
• 5+ Working knowledge of MQ, Connect Direct, BRMS, GoAnywhere, Dynatrace, CL, SQL
• 3+ years of hands-on technical experience with iSeries hardware/software installation, configuration, and maintenance
• 3+ years of experience administering LPARs and managing OS/application software releases (Load/Apply/Validate patches)
• 3+ Strong knowledge of System i security and Digital Certificate Manager (DCM) support
• 3+ Experience with job scheduling/report distribution tools (Robot Scheduler, IBM Job Scheduler, Robot Report, etc.)

Nice-To-Have Skills:

• Experience with performance tuning and environment configuration
• Exposure to financial services or banking applications

Soft Skills Required:

• Strong communication skills (verbal and written) and proven project management experience
• Eagerness to learn and adapt in an agile environment
• Detail-oriented and proactive mindset

Education & Certificates:

• Bachelor's in computer science or related field
• Relevant certifications

Best VS. Average Candidate:

• Top candidate will have/be someone who extensive working knowledge of MQ, Connect Direct, BRMS, GoAnywhere, Dynatrace, CL, SQL.

Candidate Review & Selection:

• MS Teams
• Format: 1-2 interview rounds
• Panel Composition: 3-4 managers
• Duration: 1-1.5 hours

Job Details
13800
Contract
9 Months
Toronto
62.00 CAD
Recruiter
Komal
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Skills Required