Job Description

Currently looking for remote workers in the Atlantic (or Nfld) time zone. : As a Technical Analyst you will be placed in a hands-on environment with access to a wide variety of technical resources and will be required to perform both troubleshooting and configuration tasks. The Technical Analyst is responsible for being the primary point of contact for customers for all IT related support and questions. This is a 100% remote position supporting our head office in Toronto, Ontario. Our regular business hours are 8 am to 6 pm EST, your scheduled shift will be 8 am to 4 pm AST to provide early morning coverage for the EST time zone. You are required to work both in a team environment as well as individually with minimal supervision. While a certain level of technical training will be provided, the ability to learn through self-paced training is a must. Job Roles: The technical analyst will be responsible for the following tasks:

• Utilize remote monitoring and management tools to proactively maintain customer equipment
• Provide level 1 technical support via telephone, e-mail and remote control tools
• Utilize ticket tracking software to log all customer requests accurately
• Research customer issues and implement appropriate solutions
• Create/append knowledge base articles to aid in future troubleshooting diagnosis as well as to share knowledge with the rest of the team

Required Skills: The following skills are required in order to succeed in this position:

• Knowledge of Windows, Linux and Apple operating systems
• Knowledge of Android and iOS mobile devices
• Previous experience in a technical support role
• Basic theoretical knowledge of IP based routing and switching
• Basic theoretical knowledge of computer/network hardware

Additional Details:

• Full time position
• Starting salary $40k/year
• Medical/Health and Wellness/Cell phone allowance after probation
• Relaxed work environment

Job Type: Full-time Salary: $40,000.00 /year Job Type: Full-time Salary: $40,000.00 per year Benefits:

• Casual dress
• Extended health care
• Paid time off
• Wellness program
• Work from home

Schedule:

• Monday to Friday
• On call

Work Location: Remote