Job Description

Responsibilities:

1. Provide remote and/or in person Tier 1 and Tier 2 support ? Troubleshooting, installing,

and repairing desktop computer hardware, software, mobile devices, print devices, and

account administration services via incoming phone calls, emails, or Service

Management Tools, verbal/written instructions, and utilities to ensure timely resolution

of client's IT issues. (Mandatory)

2. Record and document hardware/software problems, system crashes, actions and

solutions. Using the Enterprise Service Management tool to facilitate the monitoring of

trends, recurring issues and service delivery. (Mandatory)

3. Install, test and upgrade software, remotely or in person, using the standard device

Management tools to ensure software is current, registered and efficiently deployed for

the client. (Mandatory)

4. Administer user account access to resources such as network and email access,

application access, shared folders, e?mail distribution groups, network printers, and

multi?function devices. Using established security guidelines and standard tools to

administer accounts/resources that access the Provincial Government and Health

network.

5. Follow established procedures to record knowledge articles and share knowledge with

coworkers. Using a Knowledge Management tool to submit or update knowledge

articles for approval and assist in training co?workers as required.

6. Participate in projects and initiatives as part of a project team within the work unit,

complete tasks as assigned by the manager, project manager, or supervisor to ensure

efficient and effective implementation.

7. May perform some or all of the duties above and any other related duties as assigned.

Qualifications:

? Bachelor's degree in computer science or related field, or equivalent experience, required.

? At least two years of related experience required.

? Excellent verbal and written communication skills.

? Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical staff.

? Strong analytical and problem-solving skills.

? Superior understanding of computer and networking hardware and software systems.

? Excellent time management skills.

? Proficient with Microsoft Office Suite or related software.

? Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.

Job Type: Fixed term contract

Pay: $250.00-$330.00 per day

Ability to commute/relocate:

Halifax, NS B3J 3N8: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Technical support: 2 years (required)
Location:

Halifax, NS B3J 3N8 (preferred)
Work Location: In person