Competition # : 37002
Department: Service Nova Scotia and Internal Services
Location: SYDNEY
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 10/31/2022 (Applications are accepted until 11:59 PM Atlantic Time)
Who We Are
The , a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a " " service for a reason - because we are helping government work the way that people expect things to work these days.
Our team is large, diverse, and passionate about making a difference in peoples' lives. We believe in user-centered iterative digital service design, and practice . Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.
At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!
The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.
About Our Opportunity
As a Technical Analyst, you would provide IT support in a continuous operational environment for critical services within the shared services mandate of the Department of Service Nova Scotia and Internal Services. You will provide support to government departments, boards, agencies commissions and offices, as well as the Nova Scotia Health (NSH) and the Sir Izaak Walton Killam Health Center (IWK).
You may be the first point of contact for clients and represent the front face of the organization. You will be required to deal with clients of various personalities and levels of IT knowledge in determining the root cause of their problem before initiating a plan of resolution. You must have the ability to use common, non-technical language when necessary. You play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
Other Responsibilities of a Technical Analyst:
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