Job Description

Competition # : 47441
Department: Cyber Security & Digital Solutions
Location: AMHERST
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 19-Nov-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At , we prioritize people-both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs-and anticipate tomorrow's challenges.
About Our Opportunity
As a Technical Analyst with Mission IT, CSDS, you will provide support in a 24/7 operational environment for critical digital services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. You will be a member of the support team located at the Cumberland Regional Health Care Centre in Amherst, with a primary focus on frontline onsite technical support services for our Nova Scotia Health clients in hospital facilities throughout Cumberland County. You will participate in projects and initiatives that improve the lives of the citizens of Nova Scotia - you will make a difference!
You will be the first point of contact for clients and represent the front face of the organization. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problem and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions.
Primary Accountabilities
Other Responsibilities of a Technical Analyst:

• Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
• Exhibit exceptional client service skills and provide a timely and efficient service within established standards.
• Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
• Gain a depth of understanding around the importance of your client's priorities and the impact it has on the client and the public when digital services are not working.
• Collaborate across all technical support teams to quickly resolve a client's technical problem or request.
• Participate in projects, pilots and initiatives as part of a project team and complete tasks as assigned by the manager or supervisor to ensure an efficient and effective implementation.
• Provide onsite Tier 1 and Tier 2 support including but not limited to connectivity issues, desktop hardware, virtual device issues, software, mobile devices, and printers.
• Ensure successful deployment of computing hardware, printers, and peripherals.
• Ensure availability of systems within the device management landscape, including systems such as SCCM or JAMF or Intune, Azure Virtual Desktop, VMWare Horizon, or Beyond Trust Remote Support.
• Administer user account access to resources such as network access, shared folders, e-mail distribution groups, network printers, and multi-function devices.
• Record and document hardware/software problems, system crashes, actions and solutions.
• Follow established procedures to record knowledge articles and share knowledge with co-workers.

Qualifications and Experience
To be successful in this role, you will possess a bachelor's degree in computer science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).
You will also have the following skills or experience:

• Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
• A strong working knowledge of desktop hardware, software, printers, Windows desktop OS, and Microsoft 365 technologies such as Outlook and Teams.
• Maintain your knowledge of new and emerging technologies.
• Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
• Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Azure AAD, DNS, DHCP, Microsoft Endpoint Manager, Intune)
• Demonstrate prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills.
• The ability to work well in a dynamic team environment where innovative thinking and excellence in client service are part of the culture.
• Be willing to work nontraditional shifts to support a 24/7 environment, and
• Be open to perform other related duties as assigned.

A Foundations certificate in Information Technology Infrastructure Library (ITIL) would be an asset.
Additional Information
Due to the nature of this position, you will be required to work on-site, and work locations may be anywhere in government buildings, health care facilities or hospitals. You must have access to reliable transportation.
You may be required to participate in the scheduled on-call rotation for frontline support (onsite) after standard business hours and on weekends. You may be required to work shiftwork which includes night shifts, weekends, and holidays.
You will be required to provide proof of a clean criminal records check as part of your terms of employment.
This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.
An immunization form needs to be completed confirming immunity to the following, or that bloodwork or vaccinations are scheduled or in progress:

• Measles, Mumps, Rubella (vaccination date)
• Tetanus, Diphtheria, Pertussis (vaccination date)
• Varicella (vaccination date, or bloodwork to confirm antibodies that would be present if the person had chicken pox)

Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: .
What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 01 - PR 11
Salary Range: $1,587.24 - $2,867.11 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Skills Required