Job Description

Job available at Soucy Track \xe2\x80\x93 Drummondville

WHAT TO EXPECT

The technical advisor is the main link between the customer and the service agents and technicians. He analyzes and understands customer needs, proposes effective solutions, and provides explanations on the operation and technical features of the various products. He establishes and maintains a bond of trust with customers, ensures their satisfaction and loyalty, and promotes the sale of parts and after-sales services.

Here\'s an overview of your tasks:

• Understanding and mastering the specifics of the various products and services offered
• Handling customer requests by telephone and e-mail
• Responsible for major customer accounts
• Listening to and analyzing customer needs, explaining how products work and/or what repairs are required
• Recommend and promote the sale of parts, after-sales services and maintenance programs
• Documentation and information transfer between technicians and customers
• Prepare work orders
• Schedule and coordinate appointments with service technicians
• Ensure customer satisfaction in relation to after-sales service
• Various administrative tasks such as:
• - Order entry, analysis and review
• - Invoicing
• - Warranty registration
• - Updating customer files
• Creation and revision of technical documents
• Guide customers in the maintenance of their agricultural products
• Analysis of technical problems
• Resource person to explain a problem and recommend solutions
• Follow-up with customers and follow-up as needed
• Assist and support service agents and technicians as needed
• Participate in various technical committees
• Participate in continuous improvement projects
• Technology watch
• Ongoing training
• All other related tasks

WHAT WE\xe2\x80\x99RE LOOKING FOR

• DEC in Mechanical Engineering or any other training and/or experience deemed equivalent
• Experience in a similar position (an asset)
• Facilitation and moderation of meetings and discussion groups (an asset)
• Fluency in spoken and written English
• Good listening and communication skills
• Organizational skills
• Demonstrate rigor
• Customer-oriented attitude
• Good knowledge of Microsoft Office suite (Outlook, Excel, Word, Teams)
• Analytical and problem-solving skills
• Knowledge of applied mechanics
• Agricultural knowledge (an asset)

WHAT WE HAVE TO OFFER

• Permanent, full-time position Monday to Friday - 8:00 am to 5:00 pm
• Cell phone guard (in rotation) - (Monday to Friday - 5:00 pm to 8:00 pm)
• You\'ll be joining a team that\'s committed to solving day-to-day issues, but always in a pleasant work environment!
• The best of both worlds: the resources of a large company and a family-like atmosphere
• A team that is passionate, attentive and committed to excellence
• Flexible schedules that allow you to balance your work and your personal life
• Group insurance (different plans adapted to your needs)
• Registered Retirement Savings Plan with employer contributions
• Employee and family assistance program
• Social activities

APPLY NOW!

We look forward to getting to know you and to welcoming you to our big Soucy family!

Life at Soucy

Working at Soucy is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you\'re sure to find what you\'re looking for in a career. You\'ll be joining an innovative company with more than 1,700 employees worldwide. We\'re proud of our global reputation for excellence which is still growing 50 years after our foundation!

Soucy