Job Description

Job Requisition ID #
25WD89348
23WD69034, Technical Account Specialist, Infrastructure, Civil 3D
Responsibilities

Deliver live coaching sessions to drive adoption of Autodesk Solutions
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges

Minimum QualificationsAdvanced knowledge of Architectural, Construction and Engineering industry needs and workflows
Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
Expert knowledge of Autodesk Infrastructure products in a production environment
Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design
5 - 6 years Civil & Construction or related field experience
External public speaking/presentation Skills
Proven ability to be flexible and learn quickly in a fast-paced environment
Fluency in English and XXX required, any other additional European language




Desired Skills:

Strong communicator and able to build relationship at all levels, taking initiative.
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Additional knowledge of Autodesk BIM and ACC products is beneficial
Technical consulting experience and/or technical project delivery experience with large, demanding clients
Experience with Virtual Reality implementation
Team player who enjoys supporting and interacting with other members of a shared responsibility team
French job description to follow!/La description de poste en francais se trouve plus bas!
Position Overview
Autodesk Customer Technical Success (CTS) is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans. We are looking for a professional with Civil Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments.
This person will work closely with existing and future Major Accounts across AMER. You will join the CTS group within Customer Success - a team that values professional development and rewards high performance. The CTS group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.
ResponsibilitiesInnovating, developing and delivering packaged service offerings to increase customer success and new product adoption Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives

Minimum QualificationsBachelor's degree or equivalent experience 5+ years of experience in related field Advanced knowledge of Civil Infrastructure industry needs and workflows Expert knowledge of Autodesk Civil 3d and related add-ins and workflows Additional knowledge of BIM 360, Revit, AutoCAD, Infraworks, ReCap, Navisworks, 3DS Max or 3rd party infrastructure software solutions valued Able to manage several projects at a time, setting the right priorities Proven ability to be flexible and learn quickly in a fast-paced environment Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience Enthusiasm and passion for technology and innovation Strong troubleshooting and analytical skills Demonstrated ability to build and maintain strong relationships at all levels Must be flexible, decisive, self-motivated and proactive Comfortable with ambiguity and working through change while driving results Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred QualificationsFluency in English, additional languages are a plus Knowledge of the Infrastructure industry in AMER Technical consulting experience and/or technical project delivery experience with large, demanding customers

The Ideal CandidateCourage: The passionate self-belief and trust necessary to be bold and brave in one's actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

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23WD69034, Specialiste des comptes techniques, Infrastructure, Civil 3D
Presentation du poste
Le groupe Reussite technique de la clientele d'Autodesk est a la recherche de conseiller(ere)s de confiance tres motive(e)s pour aider les entreprises clientes a optimiser leurs investissements dans les produits et obtenir des resultats commerciaux mesurables. Si vous possedez une approche centree sur le client eprouvee pour etablir des relations solides avec les entreprises clientes, vous pourriez etre la personne ideale pour nous aider a stimuler les plans de reussite des clients. Nous recherchons une personne professionnelle possedant de l'experience dans le domaine de l'infrastructure civile et qui a l'habitude de soutenir une vaste gamme de technologies dans des environnements d'entreprise a grande echelle.
Cette personne travaillera de pres avec les grands comptes existants et futurs dans la region de l'Amerique. Vous rejoindrez le groupe Reussite technique de la clientele au sein de Reussite de la clientele, une equipe qui valorise le perfectionnement professionnel et recompense la haute performance. Le groupe Reussite technique de la clientele est charge d'optimiser les resultats et d'accroitre le rendement du capital investi pour notre clientele strategique. Il y parvient en offrant des services lies aux produits professionnels et personnalises qui aident nos clients a atteindre leurs objectifs commerciaux tout en maximisant l'utilisation et l'adoption des solutions Autodesk.
ResponsabilitesInnovation, developpement et elaboration d'offres multiservices pour accroitre la reussite des clients et l'adoption de nouveaux produits Etablissement et maintien de relations de travail avec les clients en tant que conseiller ou conseillere technique de confiance, dont les activites incluront des interactions avec les clients, des reunions regulieres de planification d'equipe pour les comptes internes ainsi que l'execution d'activites dans le cadre des plans de reussite des clients Offre d'un leadership eclaire et d'une expertise produit, pour aider les clients a atteindre les objectifs definis dans leurs plans de reussite Assistance technique et recommandations aux entreprises clients selon l'analyse des donnees Adoption d'une approche de gestion des problemes, recherche d'initiatives de possibilites d'amelioration

Exigences minimalesUn baccalaureat ou une experience equivalente Au moins cinq ans d'experience dans un domaine connexe Connaissances avancees des besoins et des flux de travail du secteur des infrastructures civiles Connaissance de niveau expert d'Autodesk Civil 3D et des complements et flux de travail qui y sont associes Connaissances supplementaires de BIM 360, Revit, AutoCAD, Infraworks, Recap, Navisworks, 3ds Max ou des solutions logicielles d'infrastructure tierces Capacite a gerer plusieurs projets a la fois en etablissant correctement les priorites Capacite demontree a faire preuve de souplesse et a apprendre rapidement au sein d'un environnement evoluant rapidement Excellentes competences en communication ecrite et orale; capacite a communiquer des details techniques complexes de facon coherente a un public en personne ou de facon virtuelle Enthousiasme et passion pour la technologie et l'innovation Competences solides en depannage et en analyse Capacite eprouvee a etablir et a maintenir des relations solides a tous les niveaux Flexibilite, capacite de prise de decision, motivation et travail proactif Capacite a gerer l'ambiguite et a gerer le changement tout en obtenant des resultats Capacite de travailler en equipe, volonte a aider les autres membres d'une equipe mondiale aux responsabilites communes et d'interagir avec eux Competences souhaitees Maitrise de l'anglais, autres langues souhaitees Connaissance du secteur des infrastructures en Amerique Experience en conseil technique et/ou experience en execution de projets techniques avec des clients importants et exigeants

La personne idealeCourage: il faut avoir la passion, la confiance en soi et l'assurance necessaires pour entreprendre des actions et prendre des risques controles avec courage, ce qui permet de remettre en question les positions et donc d'obtenir d'excellents resultats Rapidite: nous essayons de bouger aussi rapidement que nous le permet notre environnement et encourageons nos equipes a favoriser les courts sprints pour ensuite rectifier le tir afin d'obtenir les resultats voulus Responsabilite: en definissant clairement la propriete, nous procurons aux gens le pouvoir et les responsabilites finales necessaires pour obtenir un resultat defini Simplicite: il s'agit d'adopter une approche et un etat d'esprit afin d'eviter les complications et les doublons inutiles ainsi que de garder les choses simples pour obtenir des resultats plus rapidement Resolution dans tout le systeme: il faut d'abord chercher a comprendre en posant des questions qui eliminent les silos et les barrieres organisationnelles, puis etablir un environnement securitaire qui favorise la collaboration et la communication entre differents emplacements afin d'elaborer une vision commune accelerant l'adoption et augmentant la valeur

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