Job Description

About the Role:

Join us as a Technical Account Manager and become the trusted guide our clients rely on to get the most out of their Yardi solutions. In this dynamic role, you'll dive into daily operations, troubleshoot complex challenges, and make smart, independent decisions that keep clients moving forward. You'll help implement and optimize software, streamline business processes, and ensure every deployment runs smoothly. Along the way, you'll build strong client relationships, collaborate with internal teams, and champion best practices that elevate the entire user experience. If you love problem-solving, continuous learning, and making an impact, this is the perfect place to grow your expertise and your career.

What

You

'll

Do:

Lead software implementation, configuration, and deployment of Yardi products for assigned clients Provide expert guidance on product features, best practices, and strategic solutions tailored to client needs Analyze client operations to identify opportunities for optimization and improved outcomes Manage and resolve complex or escalated software issues, collaborating closely with internal teams Build strong client relationships by delivering proactive, consultative support and identifying growth opportunities

Who You Are:

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience Two (2) years of technical or client support experience Advanced knowledge of Yardi domain or significant experience in relevant industry Demonstrated ability to independently manage and resolve client issues and requests Advanced technical and product knowledge of one or more Yardi software products Knowledge of accounting practices Understanding of the property management or relevant Yardi supported industry and industry best practices Competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, or SQL/Oracle language Independent, sound decision making, critical thinking, and problem-solving skills Proven time management and organization skills Excellent written and oral communication skills Client-centered commitment and focus Excellent interpersonal skills Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Collegial, team-oriented disposition with the ability to establish cooperative working relationships with all levels of employees and clients Proficiency in Microsoft 365 desktop applications

Ideal to Have:

Ability to configure and manage networks and peripherals Experience with HTML/Cloud Services

Real Estate runs

on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.


Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.


#TeamYardi #YardiCareers #hiring


Annual Salary Range: $77,900 - $81,800 CAD


Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.


All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.



#LI-Hybrid



LOCATION

Vancouver, BC

BUSINESS UNIT

Residential

DEPARTMENT

Client Services

EMPLOYMENT TYPE

Employee- Full Time