Job Description

About Verifast

Verifast is an all-in-one identity verification platform trusted by property managers, lenders, brokers, and underwriters across the US and Canada. With hundreds of workflows and human-powered customer support, Verifast improves application efficiency by 90% while reducing false positives and negatives. Transparency across the platform differentiates Verifast from its competitors and has resulted in an industry-leading reputation for trust.

Technical Account Manager

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We're looking for a Technical Account Manager who can speak developer and speak customer -- someone who has hands-on experience building or integrating software and now enjoys working directly with people to solve problems and drive outcomes.


Our customers use Verifast's verification solutions inside their own workflows and systems. When issues arise or behavior changes, you own the fix. And when things are working well, you help customers expand usage and continue seeing more value.


This role blends technical troubleshooting + account management + solution ownership. If you've ever debugged a workflow and then explained the fix to a business user -- this role is for you.

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What You'll Do

Own Verifast Solutions for Assigned Customers

Ensure their verification workflows are properly integrated, configured, and performing well Monitor verification results and take action before customers feel an impact Recommend optimizations that improve speed, accuracy, and operational outcomes

Troubleshoot and Resolve Issues

Investigate data mapping, workflow logic, and expected vs. actual outcomes Identify whether root causes are setup issues, workflow gaps, or product bugs Drive resolution -- coordinating directly with Product or Engineering when needed Communicate fixes clearly to both technical and non-technical stakeholders

Account Ownership & Growth

Maintain strong relationships with operations, and tech teams Manage renewals and protect account health Expand usage into new properties, regions, and capabilities

Voice of the Customer

Document recurring needs and share insights with Product and Engineering Support launches of improvements and educate customers on new capabilities
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What You Bring

Experience building, integrating, or supporting software
(example backgrounds: junior developer, QA, technical support engineer, solutions engineer)
Ability to dive deep into data logic to understand why Clear communication that adapts to both business and technical audiences Ownership mindset -- when something breaks, you make sure it gets fixed Comfortable balancing customer priorities with fast-moving internal teams
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Bonus

Experience in account management, fraud prevention, or API-driven tools

The pay range for this role is:

80,000 - 90,000 USD per year(Remote (United States))

112,000 - 125,000 CAD per year(Remote (Canada))