Job Description

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided Prepares all products as required, following the order monitor to ensure the accuracy of every order Communicates showcase and product needs to ensure proper product availability for guests Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

Follows all restaurant policies, procedures and standards Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

Works in compliance with occupational health and safety legislation Knows, understands and follows safe work practices and procedures Uses or wears personal protective equipment or clothing as required Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

REQUIREMENTS

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Customer service background preferred Previous experience in Quick Service an asset Friendly and outgoing Flexible schedule

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.



By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.