Job Description

Team Member Experience Coordinator

Permanent Full Time

Trillium Community - Kingston, ON

Salary $55, 451 - $69, 314

This position is for an existing vacancy



At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on

cultivating happiness in daily life!





We are currently seeking an exceptional individual to fill a key position that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the

Team Member Experience Coordinator

plays a crucial role of the day-to-day administrative functions and processes at a Long Term Community. The role is responsible for creating and enriching experience for the Team Members and foster an environment where every individual feels supported and valued.

What Sienna Offers:

Sienna Senior Living is one of Canada's largest owners and operators of senior living residences. Our portfolio includes long-term care and retirement residences across Ontario, British Columbia, Saskatchewan and Alberta. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. In addition, we offer a number of programs and benefits that support team members' financial, personal and professional needs:






A competitive salary and vacation package



Health & Dental benefits program



RRSP with employer match



Share Ownership and Reward Program (SOAR)



Employee Share Purchase Plan with company match



Experience transformative leadership growth with our unique and tailored development opportunities so you can succeed and take on new challenges



A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You'll Be Doing:

Provide guidance and assistance with employee relations including, performance management and investigations

Serve as the first point of contact for employee inquiries and concerns

Support in resolving employee relations/investigations by participating in and recording as required

Support in the creation and execution of the Employee Engagement plans, townhalls, and deployment of other HR programs

Support service recognition ceremonies and activities

Participate in the Health & Safety committee

Coordinate Third Parties on WSIB/WSBC Claims management, and Early & Safe Return to Work Programs and non-occupational leave of absences

Act as the first point of contact for queries related to the Collective Agreement

Collaborate with the leadership team to ensure Collective Agreements are followed, manage and track grievances, schedule grievance meetings and Joint Labour/Management

Assist in grievances, disciplines, arbitration matters

Who You Are:

You have a minimum of 2-3 years of HR experience is required

Post-secondary education in HR or equivalent is required

CHRP designation is an asset

Experience working in a Health Care setting is an asset

Experience working with an HRIS is an asset

Effective verbal and written communication skills (English)

You are a Strong Emotional Intelligence with a customer service mindset

You have strong organizational and analytical skills

Ability to manage multiple priorities in a fast paced environment is required

What You Need to Know:

Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience

You must be legally eligible to work in Canada or have a valid work permit

You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province


Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position





Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.