The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.
The Role
Reporting to Supervisor Admitting, the Admitting Team member handles all types of admitting appointments in a friendly and professional manner, providing assistance where required, including animal intake, booking appointments, answering telephone calls, voice mails and emails, liaising with Animal Care and Control, Edmonton Police Service, RCMP, Peace Officers, veterinary clinics, and other rescues/agencies.
Key Roles & Responsibilities
Provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
Respond to admitting emails and reply in timely and professional manner
Answer Admitting phones, record voicemails and return in timely and professional manner
Maintain high level of confidentiality and professionalism in all interactions and communications
Book admitting appointments
Perform accurate and timely data entry to support department operations
Participate in all types of admitting appointments such as reclaims, strays, transfer in/out, cremations, paw prints, DOA's, returns, owner surrenders, emergency boarding and orphan kitten program, pet pantry, barn buddy adoptions
Actively participates in the development and implementation of new programs and initiatives within the Admitting department
Ensure admitting space remains clean, organized and restocked
Report any observations of any changes in behaviour of animals
Collaborate with other shelter departments to support seamless service delivery and maintain cohesive workflows across teams
Education and Requirements
High School Diploma or equivalent
Minimum 6 months of reception and/or customer experience required
Computer skills (basic proficiency in MS word, Excel and Outlook and internet ) is required.
Animal Handling experience preferred
Skills and Abilities
As the ideal candidate, you will have a passion for people, performance and diversity (within the lens of animal welfare). Must have excellent communications skills (both verbal and written), with the ability to work independently and in fast paced environment and handle difficult situations. You are comfortable dealing with animals of all species and temperaments as well as animals that are deceased.
Compensation/Hours
Compensation
:EHS offers a competitive Not-For-Profit compensation.
Hours
:40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted. The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people's unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society. The Edmonton Humane Society is a COR-certified employer, recognized by Alberta's Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.
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