Job Description

Overview

Do you have a track record of service excellence?

If so, consider joining our management team in Claims Intake Services.

As a Team Manager, you\xe2\x80\x99ll be responsible for managing the day-to-day operations of your department and providing technical advice and supervision to the area you oversee such as Claims Call Centre, Record Management, Teleclaim Adjudication and Wage Rate Adjudication.

You\xe2\x80\x99ll be responsible for ensuring that goals and key performance indicators are met through promoting and fostering continuing quality improvement and creating a supportive and responsive work environment with open communication and teamwork.

In this role, your work will be aligned with our core values \xe2\x80\x93 service, integrity, accountability, partnership, and innovation. Your role will bring these values to life every day through your respectful, caring, knowledgeable, understandable, and responsive character.

How you\xe2\x80\x99ll make a difference:

You\xe2\x80\x99ll connect people with the services and answers they need

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in our Richmond office, based on the operational needs of the position.

What you\'ll do

As a Team Manager, you will:

• Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities to maintain optimum service levels.
• Reviews and analyzes reports to identify opportunities to enhance service quality and timeliness.
• Maintains expert knowledge of the overall claims process and CMS functionality related to claims intake processes.
• Acts as a subject matter expert alongside divisional partners to inform IT solutions, innovation, and improvement programs.
• Lead and motivate a team in providing excellent customer service.
• Hire and orient employees, set performance goals, and mentor and coach employees in career development.
• Foster a constructive labour relations environment within the department by dealing proactively with issues and fostering a positive environment.

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• promote a quality, service-oriented approach in providing services to external and internal clients.
• manage multiple and concurrent projects in a fast-paced environment while managing competing priorities.
• demonstrate excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service.
• take initiative in finding new and innovative solutions to deliver outstanding service to our customers.
• communicate with confidence, listen, and approach difficult conversations with assurance.
• clearly articulate ideas and concisely explain, present, and summarize information appropriate to the intended audience.
• create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential.
• lead by example and accept responsibility for your actions and the actions of those you guide.
• make thoughtful decisions, resolve issues, and determine a course of action.
• apply strong organizational and time management skills to handle a high work volume.

Your experience and educational background:

• Diploma and a minimum of 3 years of related experience
• Experience mentoring and supporting team members.

An equivalent combination of education and experience may be considered.

The current position will report to Teleclaim Adjudication.

Depending on experience, this can be flexible with the other various departments within Claims Intake Services.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who are we?

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honored to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experience that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x93 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire.
• 4 weeks of vacation in your first year, with regular increases based on years of service.
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account.
• Optional leave arrangements.
• Development opportunities (tuition reimbursement, leadership development, and more).

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

WorkSafeBC