Job Description

What is the opportunity?
In this role you will be responsible for acting in a senior capacity within the entire Income North America team. This includes reviewing end to end maturities processing, treatment and processing of exception securities and, high risk maturities events. You will develop processes and procedures to mitigate operational risk, reduce cost and look for opportunities to improve operational efficiency. In addition, you will lead and direct the team to provide quality Entitlement services to our clients.
What will you do?
Provide support to the income team(s) with their daily activities, while ensuring correct.
Support the Entitlements business unit in achieving trend analysis of processing exceptions and reconciliations related investigation.
Timely resolution of escalations and or the identification of any potential financial or client impacted issues that require further escalation to management.
Thoroughly analyze and investigate all issues to fully understand future and downstream impacts.
Act as intermediary between the Entitlements business unit and other units on all income related items, including reconciliations issues.
Keeping ESS notified of all issues impacting clients.
Adhering to escalation protocol
In charge of reviewing, pre-balancing, and authorizing all non-contractual payments including special assets
What do you need to succeed
Must haves:
Client Centric mindset
Ability to prioritize
Able to work independently and also lead the team positively
Strong problem solving and decision making skills
Excellent written and verbal communications skills
Good judgment in evaluating risks
Nice-to-have:
Advanced knowledge in excel
Advanced knowledge in macros
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: WEALTH MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-29
Application Deadline: 2025-11-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Skills Required