Job Description

Team Leader - Global Security Operations

Overview

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We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!




Start your phenomenal career with Allied Universal today!

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Team Leader, Global Security Operations

Location: Downtown Toronto

Department: Global Security Operations Centre

Reports To: GSOC Operations Manager

Job Type: Full-Time - 6 Week Continental Rotating Shifts with day and night shifts (84 Hours Biweekly). All hours are in the office; there are no remote shifts for this position.


Salary: $80,000-90,000

Overview

CIBC is seeking a dedicated and experienced Global Security Operations Centre (GSOC) Team Leader to join our team. The GSOC operates in a 24/7 environment, serving as the intake, triage, and response hub for physical security occurrences across the enterprise, supporting our team members, facilities, and travelers. This role involves providing on-shift supervision and management while promoting a culture of collaboration and accountability within the team.

Key Responsibilities

Leadership & Management

Lead and mentor a diverse team of security professionals, promoting a collaborative and high-performance culture. Develop and implement strategic initiatives to enhance the effectiveness of GSOC operations. Foster an environment of accountability while encouraging team members to take ownership of their roles.

Continuous Improvement

Identify opportunities for process enhancements and implement best practices to improve operational efficiency. Regularly review and update standard operating procedures to adapt to evolving physical security threats and challenges.

Mentorship & Development

Provide guidance and support to team members, facilitating their professional growth and skill development. Create and deliver ongoing training and skill development for GSOC team members to ensure high standards of response during incidents.

Operational Excellence

Oversee the day-to-day operations of the GSOC, ensuring timely and effective response to physical security incidents. Collaborate with cross-functional teams to ensure a cohesive approach to physical security across the organization.

Occurrence Management

Ensure incidents are triaged effectively, and timely alerts are sent according to threat level, business impact and proximity to CIBC locations or employees. Conduct post-incident reviews to identify lessons learned and areas for improvement.

Qualifications

Bachelor's degree. Excellent communication and interpersonal skills, with the ability to influence and inspire others. Proven ability to thrive in a fast-paced and high-pressure environment. Minimum of 5 years of experience in physical security operations 5 years of experience in a leadership role. Strong understanding of physical security protocols, incident response, and risk management. Relevant certifications (e.g., CPP, PSP, APP, etc.) are a plus, but not mandatory. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is required. Bilingual (French/English) is an asset.

Benefits

Participation in the Company Health and Dental plan. Paid vacation and other wellness benefits. Ability to participate in educational assistance programs. Opportunities for career growth and advancement. Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

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Allied Universal

provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

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2025-1396131