Job Description

Catholic Social Services is currently recruiting for a full-time, 40 hours per week, Team Leader position located in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!



As a Team Leader with the Newcomer Settlement Program (NSP) at Immigration and Settlement Service, providing leadership, supervision, and support to team members to ensure successful program delivery and outcomes.

Responsibilities include but are not limited to:

Oversee day-to-day operations of the program to ensure:

Comprehensive client service planning and delivery (e.g., preparing shift schedules; ensuring adequate staff coverage; providing direct client service as needed; identifying client/community needs and trends and adjusting programming accordingly; etc.); Key program outputs and outcomes are met (e.g., supervising client databases and ensuring accuracy and timeliness of client information; collecting and analyzing client quantitative and qualitative data obtained through client satisfaction surveys, workshop evaluations, focus group narratives, etc.); Serious occurrence reports are appropriately documented and submitted to the program manager in a timely manner. Supervise and provide leadership, training, and support to team members: Comprehensive onboarding and training to new staff members (e.g., processes, database training, reporting expectations, an overview of ISS programs); Monitoring clients and overall team performance and reporting on key metrics; Conducting ongoing case consultations and file reviews/audits; Identifying training needs and organizing opportunities for staff professional development; Facilitating regular coaching conversations with team members; Evaluating staff performance on an annual basis; Organizing regular staff meetings and team-building activities. Participate in the recruitment process of new team members. Prepare and submit relevant reports to the Program Manager in a timely manner. Develop guidelines and implement procedures for new and existing programs and services.

Develop and maintain relationships with other programs within the Service as well as other organizations and community groups, including mainstream service providers, ethno-cultural organizations and faith groups, community centres, schools, etc.

Represents the Agency in a professional manner at various community groups and committees to promote good public relations at all times

Perform other related duties as required.

What this job requires:

Degree in Human Services, Social Services, Social Work or equivalent. 2 years of supervisory experience. Experience working with newcomers to Canada is an asset. Additional relevant certifications or designations are considered an asset. Equivalent combinations of education and experience may be considered. Fluency in a language other than English is considered an asset. Police Information Checks, including vulnerable sector searches and Intervention Record Checks, are conditions of employment

What We Offer:

The annual salary for this position is $64,010.25 to $72,055.57, depending on qualifications and experience. We offer flexibility and a supportive working environment. Flexible benefit options when eligible. Work within a highly collaborative, team-oriented organization where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.