Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at
Please Note: This is a temporary position ending on or before December 31, 2026, with the possibility of extension.
This schedule does include Tuesday evenings and Saturdays (evening and weekend days are subject to change)
The shop AT NAIT Team Lead is a key leader within the bookstore team. Your time will be spent leading not only the front of house team but also supporting the bookstore back of house operations. This role provides daily direction to customer experience and warehouse staff, ensuring that policies and procedures are adhered to, and that goods and services move through our warehouse in a timely manner. This is a very collaborative role in a team environment. This role also ensures that digital support is consistent for all our customers.
This Part time position (35 hours per week) plays a pivotal role in staff coaching, training, and success. The Team Lead also addresses questions and concerns while actively engaging with and supporting the store's overall customer environment. This is done while providing oversight for the activity and organization of the stock area replenishment in our fast-paced retail environment. The position is expected to work on a shift basis to support business needs, including evenings and weekends, and is expected to represent NAIT in a positive, professional manner towards reaching strategic institutional goals. If you have a passion for leadership, are motivated to offer exemplary service, love interacting with people, pride yourself on your ability to retain information, value teamwork, and appreciate a job well done, then we welcome your application!
Key Responsibilities:

• Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
• Be a Leader in loss prevention while training, inspiring and coaching team members
• Leading area team to ensure timeliness, accuracy and adherence to policies and procedures and key metrics such as labour or inventory adjustment costs.
• Lead the customer experience team in assisting our customers with resolving digital integration issues
• Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
• Provide feedback to Managers and Supervisors regarding successful and concerning staff performance
• Support staff scheduling and the monitoring of labour costs
• Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibiting strong product knowledge, upholding a welcoming store environment, supporting inventory management, and maintain excellent knowledge of the NAIT community and its resources
• Oversee inventory management to ensure proper stock rotation and reduce redundancies
• Provide direction and support for the warehouse team with daily/weekly workload where needed
• Actively promote non-academic product lines, such as apparel and giftware
• Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
• Support our processes for receiving, counting, and merchandising product

Skills & Abilities:

• Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
• Ability to travel timely and reliably to NAIT's satellite campuses, as required (license an asset)
• A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
• Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift

Qualifications:

• Completion of grade 12 or equivalent combination of education & experience
• Related post-secondary education preferred: Customer service-related training courses and / or supervisory training courses
• Experience in retail or customer service environment including supervisory experience
• 3+ years of experience working in a leadership capacity in a customer-focused field is an asset
• 3 - 5 years of experience working in a retail environment, both stockroom and front of house preferred
• Proficiency of standard computer programs, including Microsoft Office, and ability to operate and troubleshoot POS systems is preferred

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).
Remuneration: $40,034.36 - $49,797.13 annually (based on a 35-hour work week), plus a comprehensive benefits package. (Classification - Customer Service Rep II).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT

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