Job Description

Company Description

Since 1999, New Steel has been a leader in body jewelry retail, proudly serving customers across Ontario with 11 locations. We specialize in body piercing jewelry as well as stainless steel chains, pendants, and rings. Our mission is to deliver outstanding customer service and create a memorable shopping experience that goes above and beyond expectations.

About the Role

We're looking for an enthusiastic and dependable Team Lead to join our growing company! This role is perfect for someone with strong leadership skills who also loves connecting with customers and motivating a team. As a Team Lead, you'll play a key role in supporting store operations, leading by example on the sales floor, and helping your team succeed.

Why Work With Us?

$21/hour competitive pay Fun, supportive, and team-oriented environment Full-time, consistent scheduling (25-30 hours per week) Hands-on training and leadership development Opportunity to grow with Ontario's largest body jewelry retailer

Your Responsibilities:

Lead by example through outstanding customer service and sales Support, coach, and motivate the sales team to achieve goals Handle daily store operations, including opening and closing Assist with scheduling and shift coverage Maintain store appearance, restocking, and merchandising standards Accurately process sales and handle cash/deposits as required Communicate effectively with the District Manager to ensure smooth operations

What We're Looking For:

Previous retail or leadership experience is an asset Strong customer service and communication skills A positive, reliable, and supportive team player Ability to take initiative and problem solve in a fast-paced environment Flexible availability, including evenings and weekends

Apply Now

If you're passionate about retail, love helping people, and want to take on a leadership role in a fun and growing company, apply today to join the New Steel team as a Team Lead!

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 25 - 30 per week

Benefits:

Flexible schedule Store discount
Work Location: In person