Job Description

Company Overview

Far + Wide focuses on handpicked beautiful, and often local, items for your home. We care about the products we stock and our customers do too; we are looking for someone who shares this passion for aesthetic, community, and small business. Our team works closely together to ensure the shops runs smoothly. From taking out the trash, to grabbing the door for a customer, to mopping the floor, we all chip in to ensure the work gets done. As part of this team, we are looking for someone who not only compliments our current team and can take direction, but can also work well independently and take the initiative to recognize when something needs doing without being asked.

Summary

The Team Lead is a fulltime, permanent, key-holder role. This position is responsible for opening and closing the shop, oversees daily operations, and is the primary point of contact for sales associates, directing work to ensure all tasks are completed and solving issues as they arise. We are seeking someone to join our team long-term.

Responsibilities:

Oversee daily operations, workflow, and all necessary tasks ensuring the shop runs efficiently. Manage inventory, merchandising, and product displays to enhance customer experience. Provide exceptional customer service, address customer inquiries and resolve issues promptly. Lead and motivate the team to deliver outstanding customer service. Foster a positive work environment through effective communication and teamwork. Train and develop team members to achieve their full potential. Ongoing clear and concise communication, direction, and feedback. Identify opportunities and needs with regards to store policies, operational needs, inventory levels, and promotional activities.

Qualifications

Proven experience in customer service, preferably in a retail setting, as well as previous key holder, leadership, and cash management experience. Strong leadership skills with the ability to give and receive feedback constructively. Excellent customer service orientation Effective communication and interpersonal skills Strong organizational skills,high attention to detail, and the ability to prioritize work to manage multiple tasks efficiently. Familiarity with Shopify or other POS system and retail operations is preferred Experience working with our caring for houseplants is an asset. Experience with MS Office Suit, Gmail, Mailchimp, Canva, and social media platforms is an asset.
If you share our appreciation for small brands, handmade items, and shopping local, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 36 per week

Benefits:

Dental care Extended health care On-site parking Store discount
Work Location: In person