Job Description

Team Lead, IMITS

PHSA Corporate

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA\xe2\x80\x99s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Team Lead, IMITS reports to the Manager/Director and is responsible for planning, implementation, integration, operation and future enhancement of all solutions for a designated portfolio within Information Management Information Technology Services (IMITS) that provides services to Vancouver Coastal Health (VCH), Providence Health Care (PHC), and Provincial Health Services Authority (PHSA). The Team Lead provides leadership and direction to staff across multiple sites and coordinates team members and other staff as needed to meet the defined objectives of the services they are assigned in order to achieve the highest level of client satisfaction. Develops and maintains effective working relationships within IMITS, Corporate Services and other key stakeholders within VCH, PHC and PHSA. The Team Lead is responsible for both the day-to-day operations and leading assigned projects for the portfolio. Directly supervises team members with technical expertise, may include those with clinical expertise, provides guidance and direction as applicable, mentors staff, and assists the Manager/Director with the hiring, disciplining, and scheduling of staff and other resources. The Team Lead is also responsible for the delivery of service level and project reporting for designated services.

What you\xe2\x80\x99ll do

• Ensures systems/services are supported with the highest levels of service availability and performance. Coordinates the activities of staff and resources to ensure they are effectively utilized. Contributes towards continuous growth of the team through coaching and mentorship of staff and identification of new opportunities.
• Assists in the establishment of project management and support structures that will be used by the organization to direct future development and change. Initiates and manages projects within the designated portfolio. Participates in the hiring process for staff and project resources.
• Ensures problem resolution and customer satisfaction through ongoing communication with all levels of stakeholders within the organization and by developing and maintaining productive working relationships with project sponsors and key system users.
• Leads and coordinates the release and technical change management across disparate stakeholder groups like regional health authorities, vendors, agencies, and sites. Leads clinical/business change management.
• Leads the analysis of the current state and future requirements for the designated application/service. Initiates the development of specific goals and objectives. Accountable for identifying business and system impacts of changes and defects within complex and integrated solutions.
• Provides leadership, guidance and supervision of staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management). Provides staff training and orientation as required. Participates in staffing decisions related to recruitment, retention, discipline, and termination. Monitors financial resources with respect to operational obligations; takes corrective action as necessary.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Bachelor of Science Degree in Computer Science, engineering or related field, plus five (5) years recent related experience in a systems environment. Minimum two (2) years recent experience in a leadership role.
• Proven hands-on specialized experience in an integrated environment with related applications/systems. Strong enterprise-level experience in the administration and implementation of applications/services in a large-scale environment. Relevant certification such as those provided by Microsoft, ITIL, and PMI would be an asset
• Expert knowledge and understanding of technologies and strategies, including the design, development, testing, implementation and support functions related to a variety of applications/services. Excellent interpersonal, oral, and written communication skills with the ability to communicate complex ideas in simple terminology. Ability to understand and clearly relate technical information and principals of operation to other members of the organization. Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills. Proven ability to plan and execute complex projects with stringent budgets and timelines. Ability to supervise staff, provide guidance, coordinate work and resources, and evaluate performance in an unionized environment.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Open Until Filled
Hours of Work: 0830 \xe2\x80\x93 1630 (Monday to Friday)
Requisition # 139876E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
Labor Agreement Excluded
Requisition # 139876E-2393288
Work Site 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Job Type Regular, Full-Time
Salary/Rate $80,935.00 - $116,344.00 / Year
FTE 1.00
Hours of Work 0830 - 1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 30-Apr-2023

Provincial Health Services Authority