Job Description

Team Lead

Company:

ONESource Moving Solutions

Location:

Cambridge Guelph

About Us

At

ONESource Moving Solutions

, we specialize in creating seamless, stress-free moving experiences for seniors, families, and professionals. With a commitment to exceptional customer care and efficient operations, we're redefining the standards of the move management industry.

Position Overview

We are seeking a

Team Lead

who will play a pivotal role in overseeing on-site moving operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering top-quality service.

This is a hands-on leadership role where you'll manage moving assistants, ensure smooth client communication, and coordinate with our sales and operations teams to ensure every move runs flawlessly.

Key Responsibilities

Client Communication

: Serve as the primary on-site contact for clients, providing updates, addressing concerns, and ensuring satisfaction.

On-Site Management

: Lead moving teams on job sites, assign roles, and monitor performance to ensure company standards are met.

Team Coordination

: Collaborate closely with the Sales & Operations Manager and company leadership for scheduling, updates, and inquiries.

Reporting

: Provide regular progress reports, flag issues, and communicate additional client needs.

Resource Management

: Allocate personnel, vehicles, and equipment effectively to maximize efficiency.

Quality Assurance

: Uphold company service standards and ensure a professional client experience.

Professionalism

: Arrive on time, maintain proper uniform standards, and set the tone for the team.

Additional Duties

Training & Development

: Support, coach, and mentor moving assistants to enhance skills and performance.

Problem-Solving

: Address on-site challenges with quick, effective solutions.

Compliance

: Ensure all safety protocols and regulatory standards are followed.

Compensation & Schedule

Starting Pay:

$20-25 per hour (to be confirmed during hiring).

Hours:

Minimum 40 hours per week, with potential weekend and extended hours as required.

Probationary Period:

90 days, with a performance evaluation at 3 months (including compensation review).

Pay Frequency:

Bi-weekly.

Requirements

Proven leadership experience in on-site management, preferably in moving, logistics, or related industries. Strong organizational, problem-solving, and multitasking abilities. Excellent communication skills and customer service orientation. Tech-savvy with scheduling and communication tools. Ability to work flexible hours, including weekends if needed. Valid driver's license an asset.

Benefits

Competitive pay with performance-based incentives. Career growth and advancement opportunities. Supportive, team-focused work environment.

Apply Today

If you're passionate about delivering exceptional service, leading a team, and helping families through important life transitions, we'd love to hear from you.

Apply now with your resume and cover letter to tracy@onesourcemoving.ca

Subject line: Team Lead

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $17.75-$45.12 per hour

Expected hours: 10 - 40 per week

Benefits:

On-site parking RRSP match
Experience:

Team management: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Class G Licence (required)
Work Location: In person