Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Team Lead, Employee Support you will oversee a team of 10 Employee Support Supervisors who manage approximately 145 Bus, Light Rail Transit (LRT), Community Shuttle and Accessible Transit Operators. You will provide direct leadership, coaching and development, ensure consistent, compassionate, and effective performance management and support complex cases, investigations, and grievances. Primary duties include:Ensure safe, reliable and courteous public transit service by supporting Employee Support Supervisors and Operators. Coach, train, mentor and support the professional development of the Employee Support Supervisor team. Manage administrative requirements such as timesheet approvals, scheduling and vacation coordination. Mange performance and attendance issues and lead difficult conversions around workplace behavior. Oversee complex, sensitive and high-risk investigations and ensures all disciplinary decisions align with corporate policies, legislation, the collective agreement, and long-term labour-relations impacts. Collaborate with corporate partners and Amalgamated Transit Union (ATU) to support investigation meetings, respond to employee requests and participate in grievances. Develop, implement and support the achievement of goals that align with divisional objectives related to safety, people management, engagement and customer commitment. Develop and implement policies and procedures relating to performance and attendance management. Plan and facilitates team meetings, for timely updates and alignment, and leads performance conversations, including annual reviews, pay-for-performance discussions, and performance improvement plans Manage and monitor payroll and the departments operating budget as the designated Dept ID owner.

Qualifications

A completed 1-year certificate in Business Administration, Human Resources, Labour Relations or a related field and at least 8 years of related work experience in areas such as leadership, employee relations, performance management, or operational support in a unionized environment; OR A completed 2-year certificate in Business Administration, Human Resources, Labour Relations or a related field and at least 5 years of related work experience in areas such as leadership, employee relations, performance management, or operational support in a unionized environment; OR A degree in Business Administration, Human Resources, Labour Relations or a related field and at least 3 years of experience as indicated above. Equivalent combinations of education and experience will be considered. A valid Class 5 Driver's License (or provincial equivalent) with no more than 6 demerits and no current suspensions or charges pending, OR a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending with the ability to obtain a City of Calgary operator's permit. Extensive knowledge of transit-industry practices, procedures, regulation and operational frameworks. A strong understanding of the Workers Compensation Board Act, Traffic Safety Act, Employment Standards Act, Human Rights Act, Code of Conduct/Respectful Workplace policy and ATU Local 583 agreement. Ability to lead teams, make timely and informed decisions and respond effectively to urgent, complex or emergency situations. Successfully build relationships, solve problems, take accountability and make sound defensible decisions. Strong analytical, research, customer service, and communication skills, with the ability to navigate complex issues and support organizational objectives.

Pre-employment Requirements

A security clearance will be conducted. Successful applicants must provide proof of qualifications.

Union: Exempt
Business Unit: Calgary Transit

Position Type: 2 Permanent
Location: 928 32 Avenue NE

Compensation: Level M1 $113,400 - 141,700 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Some evening and holiday work may be required.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: January 9, 2026

Job ID #: 313036