Job Description

Company Information

One of Canada's oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.


And now, we're embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals. Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

We are currently seeking a motivated Full-time Team Lead for our Data Entry/Resolution blended team. The primary responsibility of the Team Lead is to motivate and coach the team in achieving targets while creating efficiencies and keeping business goals in mind.


This position will work closely with the senior manager of Centralized services and other various Subject Matter Experts (DSA's, DSM's, CAT, RT TL and FIT TL) within the firm. As a natural leader, this role will encourage an engaging environment of collaboration and professional development.


Standard hours of work are subject to change and are based on the candidate's flexibility which will include their location and province. The standard working day is 8.5 hours with one hour (unpaid) for lunch. At times of high volume, it is expected that additional work hours will be required.

Responsibilities

Maintaining frequent visibility and providing leadership to each team member to ensure our best practices are occurring.

Supporting implementation of new initiatives, programs and operations procedures.

Building, managing and developing an effective and high performing team.

Answering questions from team and helping to solve problems while overseeing work to ensure quality and conformity.

Monitor file input and resolution dashboards for productivity and to assign team accordingly based on file volumes

Consistent communication with teams when updates or changes occur within the process

Review of input and resolution errors

Maintain our Service Level Agreement (SLA) for accuracy & delivery time.

Recruitment, onboarding & coordinating training

Training new processes & re-fresher training sessions

Performing regular 1:1 check in with team members and conducting annual performance and compensation reviews with the use of Lattice.

Schedule and host regular team meetings.

Support team with input and resolution inquiries

Approving time off requests and managing and organizing shift coverage and capacity requirements using Shifts and Dayforce

Assist maintaining the FIT & Reso training materials working closely with the Talent & Development team

Share information with manager on file related, training and DSM feedback,

Identify gaps in compliance with internal policies.

Additional hours may be required at the end of the month or during volume peaks

Other tasks may be assigned, as necessary. Your duties may be expanded depending on your workload and this will be reviewed with you on a periodic basis.

Qualifications

Post-secondary education or related equivalent experience.

High computer literacy includes the ability to learn new programs.

Great interpersonal and relationship building skills that facilitate positive outcomes and business promotional efforts.

Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks as required.

Ability to set and meet targets and service levels of the team.

Strong organizational, analytical, and critical thinking skills.

Highly motivated with a desire to be successful and an innate desire to motivate others in the achievement of targets

Effective time management and multi-tasking skills.

A self-starter who can prioritize with the flexibility to manage workload demands and multiple tasks as required

Good oral and written communication skills to communicate effectively with colleagues and management

Computer literacy includes the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)

Insolvency knowledge is an asset

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.


As a part of our team, you will receive:


Flexible work arrangements

Vacation and wellness days

Extended health and dental coverage as well as a virtual doctor plan

Employee Assistance Program and mental health resources

Company matching retirement savings plan

Financial support for professional development

Annual company events

Exclusive access to perks and discounts

Our Culture at Farber

At Farber, we're in the business of helping people--and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber. Farber encourages applications from all qualified candidates who represent the diversity of Canada.


If you require any accommodations throughout the recruitment process--including alternate interview formats, accessible materials, or any other accommodations--we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted