Job Description

As a leader in the freight forwarding industry, this company's successes and ingenuity are complemented by its global presence, and ultimately result in being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for their success. Their commitment to develop successful solutions, which put information technologies and their vast network of resources to work for their clientele, is what has enabled this 3PL front-runner to lead the world in innovative logistics design.
Compensation
Highly competitive and comprehensive compensation package, commensurate with experience.
Position Description
The individual plays a key role in supporting the daily operations of the Customs Processing Centre. This Team Lead, Customs Operations position is responsible for ensuring smooth workflow within the department, assisting team members with daily functions, and providing guidance to newer or less experienced staff. The role also supports the CPC Operations Manager in administrative and operational tasks related to customs clearance and compliance.

• Provide daily operational guidance and support to team members.
• Review invoices, manifests, and related documents for accuracy and compliance with customs and company standards.
• Resolve complex inquiries from internal teams and external customers.
• Ensure client instructions are clearly understood and properly executed.
• Collect and verify required customs documents, including commercial invoices and declarations.
• Mentor team members and support ongoing skill development.
• Assist the Operations Manager with customs initiatives and administrative tasks.
• Handle PGA-related inquiries and ensure timely CBSA release processing across all modes.
• Maintain accurate, compliant import accounting in line with CBSA deadlines.
• Input shipment data into the ITMR4 system and follow up on missing information with clients, carriers, or vendors.
• Process COD payments, arrange deliveries when necessary, and ensure prompt, accurate billing.
• Perform other related duties as assigned to support operational efficiency.

Experience

• Minimum 5 years of experience in customs operations.
• Strong knowledge of Canadian customs laws, including OGD requirements, customs valuation, GST/HST application, and temporary import regulations.
• Proficient understanding of the Customs Tariff, related regulations, and release procedures.

Qualifications

• High accuracy in data entry with attention to detail.
• Ability to remain calm under pressure and meet strict deadlines.
• Demonstrated leadership and team-building skills; effective communication with colleagues, customers, and vendors.
• Excellent time management and prioritization abilities.
• Strong analytical and problem-solving skills with sound judgment.
• Exceptional customer service mindset with professional verbal and written communication skills.
• Organized, proactive, and self-motivated.
• Proficient in Microsoft Office applications, particularly Excel.

Education

• College diploma in Customs Brokerage or a related field, or an equivalent combination of education and experience.
• Customs Certified Specialist (CCS) designation preferred.

Additional Information
Date Posted: October 10, 2025
Job Type: Hybrid, Permanent, Full-Time
Industries: Freight Forwarding
Job Categories: Logistics/Distribution/Warehousing
Manages Others: Yes
Required Travel: No
Relocation Assistance: No
Keywords:
Learn More About the Recruiter
Syeda Saher, SHRM-CP
Syeda brings a wealth of recruiting experience to the forefront, skillfully navigating the intricacies of talent acquisition across diverse industries and functions. Her unwavering commitment to excellence infuses a personal touch into every engagement, while identifying talent that not only fits the role but also seamlessly integrates into the cultural fabric, becoming an integral part of the organization's success story.
How to Apply
Please click on the "Apply" button located elsewhere on this job posting (preferred) or email your resume to:
About Stoakley-Stewart Consultants
Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
What are we known for and how do we help?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

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