Job Description

Team Lead, Customer Service -Full Time - Avalon Metro Region

Wage Range: $34,755-$47,040/yr

Job Competition #: YMCANL-TLCS-FT


The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity's core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

Join Our Team

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As a Team Lead, you build brand loyalty and create experiences of YMCA products and services for members and participants. You're dedicated to selling and delivering a customer service experience that is unlike any other. The Team Lead plays a critical role in customer experience by presenting products and services, processing transactions and supporting your team. If you enjoy a fast-paced environment, often supporting multiple customers at the same time, we invite you to apply! This position is based in St. John's.

Job Requirements

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A high school diploma or higher Retail/customer service and leadership experience Excellent communication and computer skills Interest in charities and fitness Ability to work flexible shifts including mornings, afternoons, evenings and holidays Criminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basis

Benefits of Working with the YMCA

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Competitive compensation; paid general leave and annual leave, medical and dental insurance, matched pension contributions Free uniforms. No more deciding what to wear to work Maintain a work-life balance with our 35-hour work week Enhance your health with a free health, fitness and aquatics membership (during contract) Keep your career dynamic through our professional development programs Work in an inclusive environment where caring, honesty, diversity, respect and responsibility are lived values Employee Referral Program - Receive monetary incentives for contributing to our hiring practices Employee Recognition Program

Key Competencies

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Creates a respectful and inclusive environment Takes personal responsibility for following through, responding and resolving issues and complaints Demonstrates personal discipline to produce high quality work and meet expectations and goals Self-manages behaviours, learns from mistakes, and seeks out feedback and coaching Reliable and punctual to ensure our team creates a great member experience Strong planning, organizational, leadership and communication skills
The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.