Job Description

Overview:
The Team Lead - Counter Sales plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Service Counter operations and ensuring our customers receive an exceptional experience. Working closely with the Customer Solutions Manager, the Team Lead drives the performance and productivity of the Counter Sales team, supporting the achievement of sales and service objectives. As the go-to person for the Counter Sales team, this role models best practices, and ensures the smooth day-to-day running of the Service Counter and related operations. The Team Lead will continuously analyze and bring forward suggestions for improvement of processes and operations of the Branch, while upholding our Code of Ethics and Conduct with every action. Responsibilities:

• Lead the Counter Sales team to deliver professional, knowledgeable, and timely service to customers, in person or by email or telephone.
• Oversee daily workflow, assign tasks, and ensure adequate resourcing and coverage.
• Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
• Address any customer issues in a respectful and professional manner.
• Opening/Closing duties of the Service Counter, based on shift requirements.
• Collaborate with the Customer Solutions Manager to streamline sales processes and continuously improve the customer experience.
• Foster a collaborative culture that encourages the achievement of Branch sales objectives, by working closely with the Customer Solutions Manager and the Inside Sales and Operations teams. Other duties as required.

Skills & Competencies

• Customer Focus: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
• Leadership: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
• Communication: Strong communication skills with the ability to influence, resolve issues, and collaborate across teams.
• Business Acumen: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
• Problem-Solving: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
• Collaboration: Works effectively with cross-functional partners (Inside Sales, Operations, Account Managers) to ensure seamless service to our customers.
• Technical/Product Knowledge: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
• Adaptability: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.

Qualifications:

• Minimum 5 years of experience in a Sales or Customer facing role.
• Proven track record of:
• Strong focus on customer satisfaction.
• Ability to solve internal problems and customer challenges
• Learning agility
• Relationship building and interpersonal skills

Who We Are:
From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands. While we've grown and continue to expand, one thing about Noble that hasn't changed is our commitment to delivering the best service in our industry.
Today, we still judge our success by our customers' successes. That's why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business. When you join Team Noble, success is in store for you, too! As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.
We value diversity, and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.
Should you require any assistance during the application process, please contact us at 905-760-3644 with reference to the Job Title.
We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly.

Skills Required