Job Description

Association for New Canadians

is a non-profit, community-based organization dedicated to



the provision of settlement and integration services for immigrants and refugees.



Job Title: Team Lead - Case Management



Location: St. John's, NL



Position Type: 1 full-time position



Closing date: Until filled



The

Team Lead - Case Management

is responsible for ensuring clients receive wrap-around case management services from pre-arrival to move-out, providing oversight to pre-arrival, health, case management, and administrative services. The incumbent will lead a team of dedicated staff, providing supervision, monitoring, and reporting on key functions. Additionally, the Team Lead will work closely with ANC's Operations team to ensure the availability and access to services, including managing data collection and integrity.

Roles and Responsibilities:

Provide internal oversight of program activities including pre-arrival, reception, case management, health and other services, including coordination and leadership with other teams within the ANC and settlement in the community Ensure compliance with program and agency policies and procedures Ensure all documentation is accurately prepared for clients by program staff and submitted on a timely basis Collaborate with team leads on workload distribution and identify priority case management Proactively identify program challenges and obtain workable resolution, and escalate issues as appropriate Ensures that all services provided are properly documented and meet or exceed contract standards & guidelines Oversee the recording of data and reports regularly ensuring integrity of the data and reporting timelines Maintain active monitoring and statistics and incorporate in report writing Identify and leverage promising practices and progressive tools from a wide range of sources and partners to enhance program quality Develop, maintain, and expand partnerships with relevant ANC teams, services and divisions Maintains community partnerships and funds solutions-focused approaches to challenge Identify and recommend potential partners and program growth aligned with the mission of the Association Remain current within the settlement sector drawing on resources, knowledge, and shifts in service delivery identifying areas for organization improvement

Qualifications and Experience:

Post-secondary degree in human services/social sciences or equivalent combination of training and experience Experience in leading and coaching teams in a service delivery environment Effective in data management and analysis Strong report writing skills (both narrative and statistical) Strong interpersonal, presentation, and communication skills (oral and written) Possess cultural awareness and sensitivity in working with a diverse client group Ability to develop networks and maintain contacts within the broader community Ability to multi-task, meet deadlines, and work in a fast-paced environment Excellent knowledge of MS Office Suite Knowledge of the settlement process and issues facing immigrants and refugees during their integration process an asset Ability to speak a second language is an asset

Conditions of Employment:

Legal authorization to work in Canada Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm) Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary




How to Apply



Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/186

Association for New Canadians

is committed to the advancement of Equity, Diversity and



Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all



candidates to discuss their specific skill sets and experience. We will work with qualified



applicants to provide reasonable accommodation upon request to facilitate this recruitment



process.



Visit us on-line at: www.ancnl.ca.