Job Description

As a Team Lead, you move from being responsible largely for your own work, into a role that sees you expanding your duties to include the care and development of the Merchant Experience Specialists (4-8) who report to you. You use your experience and expertise to help your team understand and meet/exceed their expectations while developing their own knowledge and skill set. Most importantly, you are their immediate manager, consistently working to support and guide their growth and development. Helcim’s future Team Lead could be in your group of Specialists, it is your job to recognize strengths and weaknesses where they exist, provide feedback, and challenge your team to ensure those who can be more, have the opportunity to show it.
Typical Duties

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• Lead by example. You are a mentor to others, they will be looking to you to understand the company values, mission, acceptable behaviours, standard for work, etc.
• Take responsibility for the growth and development of your team, including the provision of timely feedback (24hr rule) and having regularly scheduled 1:1s.
• Set clear expectations and look for ways to provide challenges to your team members to ascertain who is capable and willing to do more. You are consistently working to develop promotable team members.
• Recognize and address where training is required, including suggesting training sessions with the company trainer where a structural issue exists.
• Dealing with conflict when needed and holding team members accountable when they do not meet expectations.
• Champion the vision of the company, and help us get there with a creative and critical approach to continual process improvement. Bring concerns, solutions and ideas to your management team. Not many things are set in stone, almost anything can be made better!

Qualifications

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• Post-secondary education in business, office admin or related field is considered an asset
• 1-3 years of experience in a Team Lead position or similar
• Proven ability to creatively problem solve
• Must have excellent written and verbal communication skills
• Strong time-management skills and organizational skills
• Proficient with G Suite (Gmail, GDocs, GSheets, etc)
• Intuitive, self-motivated and positive
• Excellent communication skills, both written and oral, combined with strong interpersonal skills
• Past experience in a technical customer service position and sales is an asset
• Firm grasp of internet basics is ideal – preference will be given to candidates who demonstrate knowledge of networks, routers/modems, XML, web development and eCommerce

Why Helcim? Our mission is to be the world’s most loved payments company. Everyday we’re inspired to give small businesses every possible edge to thrive and enrich the souls of our communities. That’s why thousands of merchants across Canada and the US choose to partner with Helcim. We’re one of Calgary’s fastest growing fintechs - ranking on the Globe and Mail’s 2019 list of Canada’s Top Growing Companies, and Deloitte’s 2020 Technology Fast 500.
Culture is hugely important to us - we’re friendly and collaborative, working together to achieve big goals. We focus on hiring determined and passionate individuals, surrounding you with other amazing people, and strive for everyone to help create an environment where you can thrive and make an impact. We invite you to explore our culture book at: https://www.helcim.com/theway/
At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. As part of our team you’ll receive amazing benefits including a competitive salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy company provided snacks and team lunches to keep yourself fueled and the opportunity to recharge and connect with your team members at company social events.
We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the trade of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If you want to join our team and feel you can contribute to the growth and success of our company - we want to hear from you!
Join Our Team
If you would like to be considered for this position, please submit your Resume and Cover Letter through the "Apply for this Job" button. Please address your Cover Letter to Helcim Human Resources.
Candidates must also be eligible to work in Canada. Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office and 2 days at home.