Job Description

Job Title: Team Lead, Alternate Neighbourhood Crisis ResponseDepartment: Family and Community Services DepartmentStatus: Term position working 35 Hours / week - Ending June 30, 2027Pay Scale: $ 35.87 to $ 43.22 hourlyLocation and hours of work: Somerset West CHC / Centertown Community Health Centre and surrounding catchment areas.ANCHOR is a 24/7/365 program.Shifts will include evenings, weekends, overnights and holidays.Start Date: As soon as possibleApplication Deadline: April 7, 2025About us:We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.SummaryThe Alternate Neighbourhood Crisis Response (ANCHOR) Program is an innovative project that provides a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West catchment areas. The project is a collaborative initiative. Partners include Centretown and Somerset West Community Health Centre, Community Navigation of Eastern Ontario (CNEO)/ 211, the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, and other community interest holders. The project began offering services in August 2024.Reporting to the Manager, ANCHOR, and Manager of Community Engagement (SWCHC), the Program Team Leads are responsible for the on-the-ground, day-to-day operations of the ANCHOR program/teamsThe ANCHOR Program brings staff from two community health centres together as one team. The Team Leads work with leadership from both centres to ensure integration and provide coordinated, seamless service delivery. The incumbents will be responsible for supervising crisis response workers at CCHC and SWCHCxe2x80x99s main offices and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week operation.The Program Team Leads are responsible for supporting the day-to-day functioning of CCHC and SWCHCxe2x80x99s mobile crisis response for ANCHOR using advanced expertise in harm reduction and trauma-informed care. The Program Team Leads provide hands-on support by coordinating and monitoring team activities, providing coaching and mentorship to team members, and leading best practices in client care planning, practice support and debriefing for complex cases. The Program Team Lead works in collaboration with staff from within CCHC, SWCHC and community partners to ensure a high standard of care for individuals accessing support through the ANCHOR program.Herexe2x80x99s what we are looking for in our ideal candidate:xc2xb7 Post-secondary degree in social work, mental health and substance use or related field or equivalent combination of educational, professional, and lived experience.xc2xb7 Minimum 3-5 years of experience in service delivery related to: harm reduction, trauma-informed care, mental health, and/or substance use health and addictions, culturally safe servicesxc2xb7 Experience supporting or coordinating teams in a health and social service environmentxc2xb7 Experience with data collection and reportingxc2xb7 Excellent verbal and written communication skillsxc2xb7 Advanced experience working with individuals with mental health, substance use health and/orxc2xb7 Excellent verbal and written communication skillsxc2xb7 Advanced experience working with individuals with mental health, substance use health and/or addictionsxc2xb7 Advanced skills and knowledge in service delivery related to: harm reduction, trauma-informed care, mental health, and/or substance use health and addictionsxc2xb7 Understanding of best practices related to interdisciplinary team care coordination and case managementxc2xb7 Highly developed problem solving and crisis management skillsxc2xb7 Demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individualsxc2xb7 Demonstrated skills in supporting teams, debriefing, dealing with pressures and problem-solvingxc2xb7 Ability to function as a member of a team, share roles and work cooperatively with other team membersxc2xb7 Strong interpersonal skillsxc2xb7 Demonstrated understanding of and ability to apply an anti-oppression lensxc2xb7 Demonstrated understanding of and ability to apply harm reduction and trauma informed principles and strategiesxc2xb7 Knowledge of with data collection analysis and reportingxc2xb7 Excellent organizational and administrative skillsxc2xb7 Proficiency with Microsoft office suitexc2xb7 Ability to flex schedule when needed to respond to needs of a 24/7 programxc2xb7 Identifies as member of Indigenous, Black and/ or racialized communities (please clearly self-identify)xc2xb7 Driverxe2x80x99s License (G class) required to operate motor vehicleDesirablexc2xb7 Lived experience related to mental health, substance use and/ or homelessness (please clearly self-identify)Language designation:xc2xb7 English, written and spoken.xc2xb7 French, and other languages are an assetIf interested, please submit a cover letter and resume by April 7, 2025Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities.Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.

Somerset West Community Health Centre