Job Description

Overview

As a

Team Lead at Castle Fun Park

, you are the heartbeat of the floor. You'll be the go-to person for both staff and guests--setting the tone for fun, safety, and efficiency throughout your shift. This position is focused

100% on front-line leadership

--you'll spend your entire shift out on the floor, supporting our team and ensuring every guest leaves with a smile.

Key Responsibilities

Lead by example

on the floor--modeling exceptional guest service, engagement, and professionalism.

Support staff

across all departments to maintain smooth efficient operations, from the go-karts to the redemption counter.

Monitor and uphold safety and cleanliness standards

, addressing issues immediately.

Coach and motivate staff

in real-time to maintain high energy and consistent performance.

Respond to guest inquiries and resolve concerns

promptly and professionally.

Support team morale

--recognize great work, encourage collaboration, and keep things fun!

Cash reconciliation, opening/closing duties, and securing the building.

What We're Looking For

A

hands-on leader

who thrives in a fast-paced, people-focused environment. An

observant team player

who spots what others might miss and takes action. Strong

communication and conflict-resolution

skills. A natural ability to

motivate others

and maintain a positive, can-do attitude.

Experience in a leadership or supervisory role

(hospitality, attractions, or retail preferred). Ability to

remain calm under pressure

and make confident decisions.

Scheduling

Castle Fun Park is open

10:00am-10:00pm daily

, including weekends and holidays. Because we're a 7-day-a-week entertainment destination,

all members of our leadership team--Team Leads included--work weekends and evenings.

That's when our park is at its busiest, our guests are having the most fun, and our team's leadership matters most.

The

Team Lead

position follows a

four-days-on, two-days-off rotation

, typically consisting of:

Two daytime shifts:

8:30am-3:30pm

Two evening shifts:

3:45pm-10:45pm
We believe in

sharing the workload and celebrating the wins together

--which means being present when our guests are here. If you're looking for a Monday-to-Friday, 9-to-5 role, this isn't the right fit. But if you thrive in an upbeat, people-focused environment where the energy peaks after 5pm,

you'll feel right at home at Castle Fun Park.

Job Types: Full-time, Permanent

Pay: $25.45 per hour

Expected hours: 28 - 35 per week

Benefits:

Dental care Discounted or free food Extended health care On-site parking Store discount
Work Location: In person